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Gartner Expert
Ron Burns
VP Analyst, KI Leader
Ron Burns is a Vice President analyst in Business and Technology Insights (BTI). For Product Leaders of high-tech software and service providers, Mr. Burns covers GTM and product management strategies including product-led growth, software pricing and packaging trends, and the impacts of AI, GenAI, and Agentic AI.
Previous experience
Prior to joining Gartner, Mr. Burns led Software Product Management and Global Services at EBSCO, creating one of the world's most used SaaS platforms and ecosystem. For 25+ years, he has served in software product and services leadership roles at several software solutions companies in ERP, data analytics, content management and search.
Professional background
EBSCO, VP Global Software Services and Software Product Management, 13 years
Endeca - Security Source, Application Architect and Product Manager, 3 years
Eprise divine, Solutions Manager, 5 years
Areas of coverage
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Advance Product and Services Strategy
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Lead With Product Management Excellence
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Craft World-Class Product Strategies
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Excel at Product Creation and Delivery
Education
B.B.A., Operations Management, University of Massachusetts, Amherst
Top Issues That I Help Clients Address
Product Management
Product and Services Strategy
Software Pricing and Packaging
Product Launch Planning
Product-led Growth (PLG)