- Gartner client? Log in for personalized search results.
Gartner Expert
Sandy Shen
VP Analyst
Sandy Shen is a VP Analyst covering digital commerce. Ms. Shen covers topics such as commerce strategy, architecture, vendor evaluation, search and product discovery, marketplaces, organizational sructure, AI and agentic commerce. She has over 20+ years of experience in IT, telecom, digital commerce and payment.
Previous experience
Prior to joining Gartner, Ms. Shen worked for Siemens China as a Strategic Marketing Manager. Her primary duties included developing marketing strategies for key telcos and supporting customer-facing engagements.
Professional background
Siemens China, Strategic Marketing Manager, 2 years
Global Wireless, Strategic Analyst, 1 years
Areas of coverage
-
AI Vision, Strategy and Innovation
-
China CIO
-
Demand Generation and Sales Alignment
-
Digital Commerce
-
Customer Experience and CRM Strategies
Education
M.B.A., Wake Forest University, United States
B.S., Economics, Shanghai International Studies University
Top Issues That I Help Clients Address
Digital commerce strategy, technologies and vendors
Digital business models and strategy
Artificial intelligence/AI in digital commerce
China e-commerce/social media players
Customer experience management