Susan Welsh de Grimaldo delivers impact and value to our CIO and technology and service vendor clients on the topics of the CSP industry digital transformation and telecom product portfolio evolution to meet CSP business needs. Susan focuses in particular on solutions to support monetization and partner ecosystem development as well as customer-centric network technology evolution to support B2X and B2B2X business models and use cases in 5G. She also addresses sustainability, OSS/BSS and customer experience in the communications industry.
Susan joined Gartner from Strategy Analytics, with over 20 years of experience in global wireless and broadband industries, creating insightful analysis and recommendations for top global service providers, network equipment and software solutions vendors and other clients across the mobile and broadband value chains on operator innovation and digital transformation, service evolution for 5G, competitive positioning and portfolio/technology roadmaps, data monetization and revenue growth opportunities, partnerships and business models. She was a regular speaker at a range of industry conferences and client events, and was formerly a member of The Advisory Board for GSMA's Mobile World Congress conferences, as well as a judge for leading industry awards including the GSMA's Global Mobile Awards (GLOMOS) and telecoms.coms' Glotel awards.
Prior to that, Susan held various positions including Strategic Business Manager at General Dynamics Wireless Services, working on commercial and public safety wireless networks and international IT services, and Director of Wireless Consulting at The Strategis Group, focusing on market entry strategies, competitive assessment, market sizing and forecasting.
General Dynamics Information Technology, Strategic Business Manager, 3 years
Strategy Analytics, Director, 12 years
The Strategis Group, Director of Wireless Consulting, 4 years
Communications Industry Technology Insights
Emerging Technologies and Trends Impact on Products and Services
Create Tech Solutions for the Communications Industry
Communications Industry Strategy and Go-to-Market
MA - Middlebury Institute of International Studies in Monterey California - International Policy Studies
BA Guilford College, North Carolina
5G technology and monetization trends, value propositions, best practices and support for business models shifts
5G network slicing monetization and use cases
New CSP partnership ecosystem evolution
OSS/BSS driven by AI/ML to support increasing automation, improved customer experience and support B2B service evolution
CSP sustainability and energy efficiency