Taylor Satterfield is a Principal Analyst with the Gartner for Technical Professionals research team. Taylor provides in-depth research and analysis of telephony, meeting solutions and Microsoft 365 content management. The topics he currently focuses on cloud-based telephony and meeting solution evaluation, migration and integration best practices. Additionally, his focus includes best practices for migrating content to, and managing content within, Microsoft 365 (OneDrive, SharePoint, and Teams.)
Taylor has been focused on Customer Service throughout his career. He previously served as a Principal within Gartner's Research Engagement Services (RES) department and brings his experience within this previous role into his telephony, meeting solution and Microsoft 365 research content.
Delivered best in class customer service, provided triage for client requests (Analyst Inquiry, Published Research Requests, etc.), conducted Content Assessments/interviewed candidates for RES, mentored new hire Specialists, etc.
Gartner, Specialist / Sr. Specialist / Principal, 10 years
Digital Workplace for Technical Professionals
B.S., Marketing, University of Alabama
Guidance on, and implementation of, Microsoft Teams Phone System
Evaluating cloud-based meeting solutions.
Migrating content (documents and files) to Microsoft 365.
Managing content (documents and files) withing OneDrive, SharePoint and Teams.