Tim Nelms is a research analyst in Gartner's digital workplace and enterprise application team. He covers knowledge and information management including document management, enterprise AI search tools, and information governance. Over the 30 years Tim spent at software vendors, his experience included everything from software engineering to sales leadership. He has a deep understanding of enterprise software applications, go-to-market strategies and buying patterns.
By advising on enterprise application strategy, selection and vendor evaluation, Tim helps improve buying decisions and ensure investments take account of both customer needs and vendor's abilities.
As VP International for Crawford Technologies, Tim was responsible for a team delivering sales, services and marketing a software portfolio covering customer communications, content services and accessibility solutions. During Tim's tenure the customer base more than doubled and NPS exceeded 75+.
CDC Solutions, Director of Sales Consulting, 3 years
Crawford Technologies Inc, VP International, 7 years
EMC Computer Systems, Strategic Alliance Manager, 7 years
Digital Workplace Applications
Enterprise Applications Leadership
Industrial Computer Science
Developing (or enhancing) an enterprise document management strategy
Evaluating and selecting document management solutions/vendors
Evaluating Microsoft 365 enterprise content service capabilities
Creating an information governance strategy for document management protection, privacy and Data Loss Prevention (DLP)
Evaluating and selecting enterprise AI search solutions/vendors