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Gartner Expert
Tori Paulman
VP Analyst
Tori Paulman is a Vice President Analyst who advises clients on the leadership of digital employee experience (DEX) and digital workplace strategies, the workplace experience application market, employee experience journey mapping, and strategies for successful hybrid teams. They focus on helping executives and their teams with the leadership, talent and cultural shifts needed to succeed today and in the future of work. Tori co-leads Gartner's cross functional team researching the "Future of Work" for executive leaders. In addition, Tori leads the biannual digital worker survey, now in its 6th iteration, this survey is Gartner's signature view on workers experiences and sentiment on technology used for work.
Top Challenges I Help Clients Address:
Boosting employee productivity & well-being via human-centricity
Improving outcomes by reducing time to competency and productivity
Implementing the future of hybrid work to drive talent and business outcomes
Optimizing the value of workers with technology, analytics, and automation
Maximize return-on-employee by developing an employee experience strategy
Advising executive on best practices for experience journey mapping
Tori describes their life's mission to ensure that humans have a validating, supportive, and engaging experience with technology, by meeting them where they are today and unlocking experiences that allow them to achieve their wildest goals.
Years of Experience:- 2021 beginning at Gartner- 25 years in IT industry- 7 Years Financial Services- 7 Years Entertainment- 6 Years Retail- 5 Years Professional Services for Non-Profit and Higher - 1 Year Software Development, specifically BPM
Previous experience
In my previous role, I was responsible for ensuring that employees were able do their best work, empowered by the most intuitive and delightful technology solutions. I provided strategic direction, management, and oversight of the Global IT Client Services support organization who deliver high quality end user interactions with a consultative approach. I engaged cross functionally with executive leaders and employees across the firm to ensure IT is providing technology solutions that exceed employee expectations and enable employees to meet business objectives.
Professional background
Lucasfilm, IT Team Leader, 6 years
Pegasystems, Director of IT Client Services, 1 years
Putnam Investments, Senior Manager of End User Technologies, 7 years
Areas of coverage
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CIO Leadership of People, Culture and Change
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Digital Workplace Applications
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Future of Work
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Future of Work Reinvented Resource Center
Top Issues That I Help Clients Address
Evaluation of strategies for the smart hybrid office
Digital workplace strategy
Employee experience technology
Workplace experience applications