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Gartner Expert
Tori Paulman
VP Analyst
Tori Paulman is a Vice President on Gartner’s CIO Tech & Digital Talent research team, where they help executives navigate the leadership, talent, and cultural shifts essential for success in the AI era. As co-leader of Gartner’s cross-functional Future of Work research community, Tori helps guide research that equips leaders to make future-ready decisions today.
In 2023, Tori launched Gartner’s inaugural Hype Cycle for the Future of Work, spotlighting the most transformative trends reshaping the workplace each year. Since 2022, they have led Gartner’s biannual Digital Worker Survey, the firm’s flagship study offering deep insights into how employees engage with workplace technology.
Tori describes their life’s work as ensuring that humans have an engaging, validating, and supportive experiences with technology, meeting them where they and empowering them to unlock their goals.
Top Issues I Help Clients Address:
- Developing an AI-ready workforce that achieves breakthrough productivity
- Maximizing the return-on-employee through human-centric AI strategies
- Strengthening experience through quantitative and qualitative listening
- Attracting and retaining top talent with a digital employee value proposition
- Activating workforce ambition to adopt AI and other emerging technologies
- Driving workforce transformation through future-of-work strategies
- Accelerating leadership impact with AI-driven insights and automation
- Shaping digital workplace innovation to enhance collaboration and productivity
- Advising executives on Gartner’s top strategic technology trends
Years of Experience:- 2021 beginning at Gartner- 25 years in IT industry- 7 Years Financial Services- 7 Years Entertainment- 6 Years Retail- 5 Years Professional Services for Non-Profit and Higher - 1 Year Software Development, specifically BPM
Previous experience
In my previous role, I was responsible for ensuring that employees were able do their best work, empowered by the most intuitive and delightful technology solutions. I provided strategic direction, management, and oversight of the Global IT Client Services support organization who deliver high quality end user interactions with a consultative approach. I engaged cross functionally with executive leaders and employees across the firm to ensure IT is providing technology solutions that exceed employee expectations and enable employees to meet business objectives.
Professional background
Lucasfilm, IT Team Leader, 6 years
Pegasystems, Director of IT Client Services, 1 years
Putnam Investments, Senior Manager of End User Technologies, 7 years
Areas of coverage
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CIO Leadership of People, Culture and Change
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Digital Workplace Applications
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Future of Work
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Future of Work Reinvented Resource Center
Top Issues That I Help Clients Address
Maximizing the return-on-employee through human-centric AI strategies
Strengthening experience through quantitative and qualitative listening
Activating workforce ambition to adopt AI and other emerging technologies
Driving workforce transformation through future-of-work strategies
Accelerating leadership impact with AI-driven insights and automation