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Gartner Expert
Tracy Tsai
VP Analyst
Tracy Tsai is a VP Analyst for Technology Product Management Research. Ms. Tsai helps both IT providers and users optimize, transform, and reinvigorate their digital products and businesses by providing role-based advisory on product strategies, go-to-market, and emerging technologies, including Generative AI, agentic AI, low-code technologies, and UI. The target role includes digital product managers, product managers, tech CEOs, General Managers, and IT leaders/CIOs.
Previous experience
Ms. Tsai joined Gartner in 1996 as a PC analyst. Prior to that, she had five years of experience as a Sales Manager with Key Power in the U.S. and two years as a Product Manager for home automation vendor, Axlon Electronics.
Professional background
Axlon Electronics, Product Manager, 2 years
Key Power, Sales and Marketing Manager, 4 years
Areas of coverage
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Artificial Intelligence
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Lead With Product Management Excellence
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Craft World-Class Product Strategies
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Excel at Product Creation and Delivery
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Increase Product Traction
Education
M.B.A., Finance, University of Texas, San Antonio
B.S., Business Administration, University of West Florida, Pensacola
Top Issues That I Help Clients Address
Discover and prioritize customersâ  problems when planning new offerings
Plan, select and build new AI-enabled or AI-enabling products
Communicate the product value with effective messaging
Innovate business and products to capitalize digital business with artificial intelligence and other emerging technologies
Validate an ideation of new products concepts and market segment for target customers