Discover how Aaron Zeper, CEO of DMD Systems Recovery, leveraged Gartner to evolve their service offerings, adapt to the circular economy, and grow services revenue from less than 1% to over 35%.
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Client Story
Uncovering Strategic Synergies for a Future-Ready Business Approach
DMD Systems Recovery worked with Gartner to adapt to industry shifts by leveraging analyst inquiries, toolkits, and Ask Gartner to formulate strategies. Aaron Zeper, CEO at DMD Systems Recovery, sought support from Gartner to address evolving client demands, the circular economy, and automation. By working with Gartner, the company accelerated their services evolution, refined their market terminology, and successfully grew services revenue from less than 1% to over 35%.
Mission-critical priority
DMD Systems Recovery needed to adapt their business approach to address three major industry shifts: evolving client service demands, sustainability and the circular economy, and automation.
How Gartner helped
- Analyst Inquiries: The client utilized inquiries with specific analysts to uncover knowledge gaps, formulate strategies, and explore unfamiliar areas.
- Toolkits and Market Guides: The organization inputted their own data into Gartner toolkits to score maturity models and used market guides to confidently identify technology partners.
- Ask Gartner Tool: The team searched disparate terms to connect ideas, uncover unexpected synergies, and gain a broader strategic view of their research.
Business impact
- Exponential Revenue Growth: By using Gartner research to learn proper industry nomenclature and classifications, they communicated better with customers, driving services revenue from under 1% in 2020 to over 35%.
- Uncovered Strategic Synergies: By applying the Ask Gartner tool to connect previously disparate research topics, the organization gained a broader strategic view and discovered unexpected synergies.
- Cumulative Business Refinements: By utilizing maturity models and toolkits, the organization achieved continuous, steady impacts that helped them refine their operations by 1-2% at a time.
Industry
IT Asset Disposition
Revenue
Approx. $100M
Employees
< 1,000
