Meet the Experts

Gareth Herschel | VP Analyst

Gareth Herschel is VP analyst at Gartner with too many years of industry experience. At various times he has researched the role of analytics in improving the customer experience as well as how organizations can work with service providers. He is fascinated by the role of analytics and psychology in decision making, and passionate about helping organizations intentionally design the way decisions are improved. His current research focuses on the alignment of data and analytics with organizational culture and decision making.

Carlie Idoine | VP Analyst

Carlie Idoine is a Vice President Analyst for Data, Analytics & AI at Gartner. She provides a unique blend of business and industry knowledge to lead successful efforts to integrate new technologies into effective business solutions. Her current areas of focus include analytics and AI strategy and programs, organization, software portfolios, and application of advanced analytics and AI to complex business problems. Of particular focus is the intersection of markets, roles and process across data, analytics and software engineering that have historically been separate but are now colliding, enabling ecosystems and composable approaches to the application of these technologies.

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