Unlock Real Business Impact: Why CIOs Must Lead the Shift to Service-Centric IT

CIOs are facing increasing pressure to transform IT from a cost-focused operator into a service-optimized value engine. In today’s environment, more than 70% of technology activities are shifting outside traditional IT through cloud, SaaS and business-led initiatives, making it essential to rethink delivery models. Join this complimentary Gartner CIO webinar to hear the latest insights on repositioning IT as a strategic partner, one that anticipates business needs, delivers measurable outcomes and drives enterprise success. A Gartner expert will share actionable strategies for building a unified service portfolio, enhancing financial transparency and leveraging real-time analytics for continuous improvement. Learn how adopting a service-centric delivery model can enable IT leaders to optimize customer value, foster agility and align every investment with enterprise priorities, ensuring IT delivers not just efficiency, but real business impact. You will walk away from this session with answers to your vital questions and recommended actions to help you achieve your goals.

• Develop a unified service portfolio and shared metrics to better align IT with business value

• Enable teams with real-time feedback, greater autonomy and shared accountability to drive continuous improvement

• Improve transparency and decision-making by leveraging analytics to optimize IT investments and service delivery

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