Gartner Research

Critical Capabilities for Digital Employee Experience Management Tools

Published: 27 May 2025

Summary

DEX tools measure technology experiences and employee sentiment, using machine learning to identify anomalies and GenAI to analyze the vast datasets. This research helps IT leaders responsible for DEX select the right tool.

Included in Full Research

  • Almaden
  • ControlUp
  • Flexxible
  • HCLSoftware
  • HP Inc.
  • Ivanti
  • Lakeside Software
  • Liquidware
  • Nanoheal
  • Nexthink
  • Omnissa
  • Progressive Infotech
  • Riverbed
  • ServiceNow
  • Tanium
  • TeamViewer
  • Analytics and Reporting
  • Anomaly Detection and Remediation
  • Workflows and Automation
  • Endpoint Experience
  • Virtualization Experience
  • Application Experience
  • Unified Communications Experience
  • Organizational Context
  • Employee Sentiment (Inbound)
  • DEX Score
  • Employee Engagement (Outbound)
  • ITSM Integration
  • Extensibility and Integrations
  • Desired State Configuration Mgmt.
  • Asset Optimization & Sustainability
  • Endpoint Operations
  • IT Support
  • Device Lifespan Extension
  • Experience Analysis
  • Employee Personas and Enablement

Analysts:

Stuart Downes,  Dan Wilson,  Lina Al Dana

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Critical Capabilities: A deeper look into provider offerings

How does a Critical Capabilities report work?

As a companion to the Magic Quadrant™, a Critical Capabilities report scores competing products and services against a set of meaningful differentiators. It reveals which options are the best fit in various use cases to help you focus on the vendors best suited to your needs.

A Critical Capabilities report is more than just a diagram. You also get:
Sharper focus

Narrow down the product and service criteria most important to you.

Individualized use cases

Use interactive features to customize usage scenarios based on your organization’s unique needs.

Faster decision making

Use data to speed up provider selection and accelerate the procurement process.

A Gartner Critical Capabilities report is just one of our many offerings.

We provide actionable, objective insight to help organizations make smarter, faster technology decisions to stay ahead of disruption and accelerate growth.

Pick the right provider with confidence

We use a Critical Capabilities report, the Magic Quadrant and more to ensure you select the best-fit provider to avoid the costly repercussions of a poor decision.

Align deal structures and optimize spend

We benchmark pricing against the market so you avoid unnecessary charges.

Reduce complexity and risk

We analyze contract terms and conditions to protect you against future price increases and unanticipated costs.

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