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Gartner Expert
Dan Wilson
VP Analyst
Dan helps clients improve the digital employee experience (DEX) through research on several markets of digital workplace technology management tools. These include DEX tools, SaaS management platforms (SMP), and M365/Office Productivity Governance Tools.
Dan also leads the research that helps clients assess digital workplace maturity and align that with their leadership's ambition. With this knowledge, we can build a roadmap that prioritizes investments to achieve their mission critical priorities. Advancing maturity often requires changes to the charter or remit, organization structure, job descriptions, processes, metrics and management tools. Dan covers them all.
Additional research areas include employee enablement to drive adoption and workforce digital dexterity, managing Microsoft 365, Microsoft 365 Copilot, Windows 11 and more.
Previous experience
As a practitioner, prior to joining Gartner, Dan led internal and outsourced digital workplace and end-user computing teams for global companies for over 20 years. This included higher education, small business IT outsourcing and global multinationals organizations. Most recently, he led global workplace services including service desk, executive, field, walk-up, A/V, and deskside support, messaging services, enterprise mobility, managed print services, desktop engineering, active directory, modern collaboration, cellular services, IT asset management, IT service management, M365 and other employee-facing services. He also governed multiple outsourced services and technology vendors. Key initiatives included implementing new ITSM and ITAM platforms and global implementation of enterprise mobility and Microsoft 365. His primary focus was enablement - driving awareness and adoption of modern collaboration and workplace tools and services to improve employee productivity and satisfaction.
Professional background
Hertz, Senior Director, End User Computing, 2 years
PMV Technologies, General Manager and Chief Technology Officer, 4 years
Volkswagen Group of America, Senior Manager, End User Computing, 10 years
Areas of coverage
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Digital Workplace Infrastructure and IT Operations
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Digital Workplace Applications
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Head of Infrastructure and IT Operations Leadership
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Generative AI Resource Center
Education
M.B.A., University of Michigan
B.S., Management Information Systems, Oakland University
Top Issues That I Help Clients Address
Continuous measurement and management of the digital employee experience (DEX)
Assessing and improving digital workplace maturity, operating models, skills, roles, management tools and metrics.
Discoverying and managing SaaS application with SMPs.
Enabling the workforce to adopt technology and and improve workforce digital dexterity.
Improving digital workplace related acceptable use policies and procedures.