Akanksha Pandey is a Director Analyst advising CIOs and AI leaders on how to manage technology spend as AI accelerates and democratizes technology decisions across the enterprise. At Gartner, Akanksha focuses on helping CIOs navigate the shift to business-led technology spending, where AI, cloud, and digital investments increasingly originate outside IT while accountability for cost and outcomes remains with the CIO. She helps CIOs improve visibility into total technology costs, strengthen business accountability and govern investments. Her research spans AI cost drivers and allocation, CIO-CFO financial governance, business-led technology spending, governing technical debt and the behavioral barriers to AI adoption. Her work enables CIOs to manage AI-driven cost growth while supporting sustainable innovation and enterprise value.
Before specializing in CIO and AI leadership research, Akanksha worked across behavioral science, digital learning, and growth strategy. These experiences shaped her data-driven perspective on technology adoption, governance, and the behavioral factors influencing AI outcomes.
Technology Financial Management
Managing AI-driven technology costs as adoption accelerates across the enterprise,
Governing technology investments across the organization
Creating clear accountability for technology costs and business outcomes
Improving visibility into enterprise-wide technology spend and value
Behavioral implications of AI that stall adoption and scaling