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Gartner Expert
Melanie Freeze
Director, Research
Melanie Freeze is a Director of Research with Gartner. She helps heads of infrastructure and IT operations (I&O) develop and implement strategies to build a future-fit infrastructure organization. Her focus is centered on how AI and other dynamic technology trends impact strategic plans related to I&O's investment priorities, IT skill roadmaps, talent training programs, and vendor partnerships. She also specializes in head of I&O personal effectiveness and top challenges.
Previous experience
Prior to joining Gartner, Melanie was a political science professor at Carleton College (MN) and Wesleyan University (CT). She earned her PhD in political science, with an emphasis in research methodology and American politics, and has published on topics including third parties, political psychology, and public opinion. Her academic background uniquely positions her to help heads of I&O rigorously identify and tackle both the technical and human factors that make change difficult.
Professional background
Carleton College, Visiting Assistant Professor, 3 years
Wesleyan University , Visiting Assistant Professor, 1 years
Areas of coverage
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I&O Organizational Strategy
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Build a High-Performing Infrastructure Function
Education
Ph.D., Political Science, Duke University
M.A., Political Science, Duke University
B.A., Political Science, Brigham Young University
Top Issues That I Help Clients Address
What are the the top drivers and challenges for head of I&O effectiveness?
How can I efficiently and effectively manage and develop I&O talent with an IT skills roadmap?
What are the best practices for strategic planning and prioritization in I&O?
How can I improve IT service provider relationships in increasingly complex vendor eco-systems?
How do I assess the maturity of the I&O function and make required adjustments to the I&O operating model?