Rafael Benitez is the Research Director for unified communications and collaboration (UCC) infrastructure and applications.
Mr. Benitez is focused on helping Gartner clients make strategic decisions about deployment options, vendor selection and overall trends in the unified communications space.
I&O Leader
Head of Network
Head of Digital Workplace Initiatives
Product strategy and definition for a channel-focused midmarket Unified Communications solution with Enterprise Voice, Video, Web Collaboration, Contact Center, and Mobility services.
Harmonize common Unified Communication features and services across various products comprising a UCC product portfolio.
Siemens Enterprise Communications, Technical Sales , 2 years
Siemens Information and Communication Networks, Development Engineer, 11 years
Unify, Product Manager, 6 years
M.B.A., Florida Atlantic University
B.S., Electrical Engineering, Florida International University
Refining UC deployment strategies, whether premise-based or cloud-based
Understanding migration paths from legacy analog or digital PSTN access to IP/SIP-based access.
Architecting UC solutions
Understanding UC redundancy and business continuity options