Customer Service &
Support Newsroom

The Gartner Customer Service & Support practice provides insights, advice and tools needed to achieve service and support leaders’ mission-critical priorities, specifically improving the customer experience while managing costs.

Featured News

Press Release | May 30, 2025
Gartner Survey Finds 60% of Customer Service Agents Fail to Promote Self-Service
Customer Service and Support
Press Release | Jul 09, 2025

Gartner Survey Shows Nearly Half the Time, Desired Results from New Customer Service Technology Don’t Materialize

Customer Service and Support
Press Release | Jun 25, 2025

Gartner Identifies Three Trends That Will Shape The Future of Customer Service

Customer Service and Support
Press Release | Jun 10, 2025

Gartner Predicts 50% of Organizations Will Abandon Plans to Reduce Customer Service Workforce Due to AI

Customer Service and Support

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Gartner (NYSE: IT) delivers actionable, objective business and technology insights that drive smarter decisions and stronger performance on an organization’s mission-critical priorities. To learn more, visit gartner.com.