Most organizations don’t have an AI problem — they have a human readiness problem.
Despite massive investment and accelerating adoption, most AI initiatives are falling short of real business impact. The reason isn’t immature technology. It’s that workforces, roles and leaders haven’t been prepared for what AI actually changes.
In this episode, Gartner VP Analyst Alicia Mullery explains why the gap between AI innovation and AI outcomes continues to widen. In a preview of her recent webinar on workforce readiness, you’ll hear what’s really happening: not mass layoffs, but hiring restraint, role redesign, and a strategic remix of talent — all of which demand far more change management than most organizations anticipate.
You’ll learn:
The AI Outcomes Gap
AI Is Ready — People Aren’t
Three Ways AI Creates Value
The Job Apocalypse Myth
Role Redesign Is the Real Work
The AI Skills Every Employee Needs
Alicia Mullery | VP Analyst
Alicia Mullery is a Vice President, Analyst supporting CIOs and senior executives. Her current research centers on navigating the human side of AI. This includes building clear AI ambitions, evolving roles and skills, managing change and continuous learning. Alicia's portfolio of research includes the shift from projects to products, building fusion teams, and building effective CIO/CxO partnerships. Alicia is recognized for facilitating high-impact executive discussions, including C-suite meetings, IT leadership retreats and roundtables with CIOs and other senior leaders. Alicia is a frequent keynote speaker at Gartner events and external conferences. She brings a global perspective shaped by 17 years of advising clients across North America, Europe, and South Africa. Based in London, she leverages her deep experience to help organizations navigate complex change and build future-ready IT capabilities.
Hosted by: Karen Lockhart
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