Use-Case Prism: Generative AI for Government Contact Centers

Analyst(s): Dean Lacheca

Generative AI can enhance productivity and effectiveness in government contact centers through specific use cases. This Use-Case Prism plots these use cases against value and feasibility axes, facilitating strategic discussions and guiding investment decisions. This Prism features 13 prominent GenAI use cases for government contact centers. CIOs overseeing a government call or contact center can utilize this to steer strategic conversations on investment decisions in this technology.

Complete the form to explore a variety of use cases for Generative AI.