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Gartner Expert
Kim Hedlin
Director, Research
Kim Hedlin researches how service and support organizations deliver value to customers with the help of technology.
Previous experience
Prior to joining Gartner, Kim earned her PhD in the Humanities at UCLA and completed a postdoctoral fellowship through the National Endowment for the Humanities and Andrew W. Mellon Foundation. She continues to be interested in how technologies revolutionize societies by disrupting well-worn patterns of thought.
Professional background
Chicago Shakespeare Theater, Learning Programs Coordinator, 1 years
National Endowment for the Humanities, Postdoctoral Fellow, 1 years
University of California, Los Angeles, Instructor, 7 years