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Gartner Expert
Kim Hedlin
Director, Research
Kim Hedlin researches how service and support organizations deliver impactful customer and employee experiences with the help of human-centric technology systems.
Previous experience
Prior to joining Gartner, Kim earned her PhD in the Humanities at UCLA and completed a postdoctoral fellowship through the National Endowment for the Humanities and Andrew W. Mellon Foundation. She continues to be interested in how technologies revolutionize societies by disrupting well-worn patterns of thought.
Professional background
Chicago Shakespeare Theater, Learning Programs Coordinator, 1 years
National Endowment for the Humanities, Postdoctoral Fellow, 1 years
University of California, Los Angeles, Instructor, 7 years