2026 Planning Guide for IT Operations and Cloud Management

Key trends and strategies for IT ops to support AI agents and enable self-service.

AI capabilities are advancing fast, but organizational change remains slow. IT operations teams must adapt as AI agents and self-service models reshape roles and processes. Traditional approaches can’t keep pace with the complexity and scale of modern IT demands.

This guide delivers essential strategies for I&O technical professionals to evolve people, platforms, and processes, enabling successful AI adoption and operational excellence.

  • Start with low-risk AI agent use cases for immediate value.
  • Invest in upskilling, change management, and vendor management for long-term success.
  • Minimize technical debt and streamline IT service delivery.

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Explore key IT ops and cloud management trends for 2026, along with associated planning considerations for your organization

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