Paul Joseph, Chief Digital Officer at RSM Australia, worked with Gartner to drive digital and AI strategy, enable workforce skills, optimize contracts, and achieve more than $11M AUD in savings and major productivity gains through digital transformation efforts.
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Client Story
Digital Transformation Delivers Millions of Dollars in Savings
Mission-critical priority
Paul Joseph, Chief Digital Officer at RSM Australia, sought support from Gartner as the client worked to address mission critical priorities around digital transformation and AI strategy execution, including skills enablement for a diverse, national workforce. The client worked with Gartner to formulate and implement their digital and AI strategies, optimize contract negotiations, and ultimately achieve over $11 million AUD in savings and significant productivity gains through digital transformation efforts.
How Gartner helped
- Executive Partner & Experts: leveraged their Executive Partner, frameworks, guidelines, and experts to help develop and align their digital transformation strategy.
- AI Strategy and Skills Enablement: adopted the Gartner AI strategy framework and leveraged Gartner’s resources to enable skills uplift and training, addressing the challenge of upskilling a multi-generational workforce.
- Contract Review and Optimization: Gartner independently reviewed digital contracts, helping RSM negotiate better terms.
Business impact
- Cost Savings: Gartner’s guidance helped RSM Australia save over $11 million AUD through digital transformation efforts.
- Productivity Boost: implemented AI frameworks and training enabled automation, upskilling 2,200 staff across 33 locations
- Faster Project Success: Gartner’s resources and consulting accelerated project timelines and improved outcomes.
Industry
Professional Services
Revenue
Approx. $369M AUD
Employees
1,900
