Client Story

How Teleperformance Actively Implements AI to Stay Ahead

Danny Kuivenhoven, Global Head of AI at Teleperformance, is tasked with implementing AI governance. Gartner's research, tailored advice, and strong network enabled Teleperformance to build a solid AI governance framework for future success.

Mission-critical priority

Danny Kuivenhoven, Global Head of AI at Teleperformance, is tasked with navigating the fast-paced AI landscape, and successfully implementing AI governance. With Gartner's support, the organization has leveraged fresh research, tailored advice, and a robust network to establish a strong AI governance framework and accelerate AI adoption, positioning them for a successful future.

How Gartner helped

The client utilized:

  • Gartner’s guidance on establishing AI governance, helping the client overcome knowledge gaps and set the right strategic direction.
  • Cutting-edge research that provided insights into the latest AI trends even before they were published on Gartner's platform.
  • Executive Partner support for tailored advice on AI challenges and leadership strategies.

Business impact

With support from Gartner, the client:

  • Accelerated AI implementation, and prepared for a successful future in AI-driven initiatives.

  • Enhanced strategic AI planning, supported by the Executive Partner's guidance and access to specialized research and expertise.

  • Networked with a community of like-minded peers at Gartner’s IT Symposium/Xpo.
Industry

Industry

Digital Business Services


Revenue

Revenue

Approx. $8.3B


Employees

Employees

> 500,000

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