Accelerating AI Transformation and Business Value Across a Group

Harshdeep Jolly, Executive Director for Technology and AI Strategy at Al-Futtaim, sought support from Gartner to define and execute a bold, enterprise-wide AI transformation agenda. The partnership focused on identifying high-impact opportunities, designing scalable operating models, and developing the talent foundation needed to sustain innovation across all business units.  

• Opportunity Radar Tool: Gartner’s Opportunity Radar enabled every division to identify and prioritize AI initiatives, creating a unified approach across the conglomerate.

• Expert Advisory: Gartner’s experts provided strategic input on operating model design, ensuring scalability and relevance for a diverse organization.

• Value Realization Frameworks: Gartner guided Al-Futtaim in measuring and maximizing the value of AI, supporting business case development and ROI tracking.

By leveraging Gartner’s expertise, Al-Futtaim was able to:

• Unified AI Vision: Established a common language and framework for AI across all divisions, driving alignment and collaboration.

• Measurable Business Impact: Delivered tangible ROI through revenue uplift, cost savings, and enhanced customer experience.

• Scalable Transformation: Built a repeatable, organization-wide operating model for AI, recognized as a best practice case study.