Following a spinoff, Kyndryl turned to Gartner to help reinvent itself and transform its infrastructure services into innovative digital experiences for customers.
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Client Story
Reinventing Go-To-Market Strategy to Drive Client Impact
Kyndryl, a leading tech services firm, partnered with Gartner to reinvent its market approach after a major spinoff. Gartner’s insights helped Kyndryl refine its strategy and launch the Kyndryl Bridge platform, gaining over 1,200 clients in the first year. Through analyst collaboration, Kyndryl differentiated its offerings and adapted to rapidly changing client demands, demonstrating the value of Gartner as a partner in driving transformation and market success.
Mission-critical priority
Kyndryl sought Gartner’s support to transform their infrastructure, integration, implementation and operation capabilities into cutting-edge digital experiences for their customers.
How Gartner helped
By leveraging Gartner research and insights, along with expert-led General Manager Working Sessions, the client confidently refined their strategy, prioritized growth opportunities, and made informed decisions.
Business impact
The partnership resulted in a successful market repositioning and the launch of Kyndryl Bridge, an AI-powered, open-integration digital business platform, which attracted over 1,200 clients in its first year.
Industry
IT Services
Revenue
Approx. $15B
Employees
> 80,000
