Shaping a Best-in-Class Digital Strategy to Enable Organizational Transformation

Andrew Dome, Chief Digital Information Officer at Uniting NSW.ACT, sought support from Gartner as the client developed and refined a digital strategy to enable corporate objectives and address the challenges of implementing generative AI across the organization. The client worked with Gartner to validate and enhance their strategy, resulting in measurable improvements such as significant time savings for frontline employees and increased confidence among executives and board members.

Gartner Research and Analyst Consultations: leveraged Gartner’s research and access to specialist analysts to review and validate their digital and data strategies. Gartner provided best practice recommendations and expert feedback.

Gartner's Proprietary Magic Quadrants: Evaluated and selected strategic platforms and ensured they were choosing market-leading solutions for their technology needs, supporting informed decision-making for critical systems.

Global Trends and AI Implementation Guidance: Leveraged insights on global trends in generative AI, including sector-specific developments in healthcare and aged care.

Board-Approved, Best-in-Class Digital Strategy: refined its digital strategy, which was ultimately recognized by board members as one of the best they had seen. Gartner’s expert feedback and best practice recommendations ensured the strategy was robust, aligned with industry standards, and effectively communicated to executives and the board.

Selection of Leading Technology Platforms: confidently selected top-performing platforms ensuring their technology investments were informed by independent, market-leading analysis. This approach provided assurance that their strategic platforms were best-in-class and fit for organizational needs.

Significant Efficiency Gains Through Generative AI Implementation: successfully developed and launched “Buddy,” a generative AI tool. This resulted in frontline employees saving one to two hours per day on administrative tasks, directly increasing the time available for customer care and delivering measurable operational improvements.