Learn how Frank Di Palma, CIO for the City of Vaughan, partnered with Gartner to lead a mission-critical IT transformation. A five-point plan was created and centered on agility, governance, and value delivery. This initiative was internally led, with Gartner serving as a strategic enabler. By leveraging Gartner’s research, frameworks, peer network and the guidance of Executive Partner Steve Heck, the City accelerated digital delivery, strengthened stakeholder trust and positioned IT as a transformation catalyst in one of Canada’s fastest-growing municipalities.
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Client Story
From Vision to Value: The City of Vaughan’s Journey Toward a Successful IT Transformation
Mission-critical priority
To lead Vaughan’s IT transformation, keeping pace with growth and change while maximizing IT investments to deliver measurable value for the city and its residents.
How Gartner helped
Vaughan’s high-performing IT team, under the leadership of the CIO, drove a transformative journey to assess IT maturity, define a clear roadmap, align executive stakeholders, and make confident technology decisions. With strategic support from Vaughan’s Executive Partner, Gartner served as a trusted advisor providing research, structured frameworks like the IT SCORE, benchmarking tools, analyst insights, and access to a broader peer network. This partnership complemented the team’s expertise and momentum, helping accelerate progress and sharpen focus.
Mission impact
The partnership with Gartner delivered measurable improvements. Increased satisfaction and trust in IT, faster project delivery through fusion teams, successful implementation of new operating models, and fostered a more innovative and collaborative culture across departments.
“We spent a lot of time on his IT strategy, and making sure that it was something that resonated across the city and with his business stakeholders so that it was positioned to enable the success of the City of Vaughan and provide great services to its citizens”
Steve Heck
Executive Partner to The City of Vaughan
Industry
Government
Revenue
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Employees
< 5,000
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