Podcast | Your IT Symposium/Xpo Primer: Top AI Insights From the Past Year

Mary Mesaglio | Distinguished VP Analyst, Chief of Research

Mary Mesaglio is a Distinguished Vice President, Analyst. Her research focuses on how to help global enterprises execute transformations in the real world, with all the human behavioural messiness that real-world change implies. She works with enterprises on how to create clear principes, how to scale change messages, how to be rigorous about the behavioural side of transformation and how to make change real. Mary is a frequent keynote speaker for Gartner and externally. In 2023, she co-led the creation of the opening keynote for IT Symposium Xpo, delivered in five geographies across the world. The keynote focused on Generative AI and the giant leap it represents in how humans and machines interact. Recent work includes: Lighthouse Principles: Charting a Course Through the Chaos; In an AI World, We Need Better Humans; What if your Most Human-Centric Leader is a Machine? and Why Won’t They Just Change? How Behavioral Science is the Key to Transformation. Mary is Canadian and lives in Barcelona, Spain. She is fluent in English, Spanish, French and also speaks Catalan. She is learning Japanese.

Hung LeHong | Distinguished VP Analyst

Hung LeHong is a Distinguished VP Analyst and Gartner Fellow on the Business Growth & Resilience team. He focuses on CEOs and other C-level executives to help them with AI strategy, AI value, and digital business transformation. Hung works with Global 1000 companies across the globe.

Gene Alvarez | Distinguished VP Analyst

Gene Alvarez offers expertise in technology innovation and strategy. He helps CIOs and other innovation leaders innovate with emerging technologies adoption and strategy. He also leads Gartner's Top Strategic Technology Trends research and contributes to Gartner's Top Strategic Predictions research. He is also an expert on GenAI, AI Agents, polyfunctional robots, CRM and customer experience vision, strategy, architecture and technologies. With over 40 years of business and IT experience, Mr. Alvarez excels in business impact assessments, vendor management, and applications. He has also presented at international events and contributed to various media outlets.

Daryl Plummer | Managing Vice President

Daryl Plummer is a managing vice president, chief of Research and chief Gartner Fellow. He is chief of research for cloud computing and a primary analyst covering multiple cloud topics, business process management, SOA and Web technologies. Mr. Plummer manages the Gartner Fellows Program, which is designed to allow senior analysts the opportunity to explore new research ideas and to elevate the Gartner culture and brand with clients. He is also chief of Research for emerging trends and interacts with clients on topics ranging from application development to enterprise architecture. With Gartner for 15 years, Mr. Plummer has more than 30 years of experience in the IT industry. Prior to joining Gartner, he was division director and technology coordinator for the State of Florida’s Department of Management Services. Mr. Plummer was also data center director of the Technology Resource Center, at the time one of the largest data centers in Florida. In this capacity, he managed the introduction of statewide client/server systems and methodologies. He was instrumental in the creation of the state’s TCP/IP network and designed and implemented the Florida Communities Network and Florida’s economic Internet presence.