CSCOs: Use the Accelerator for Change Management to build a playbook for communicating, implementing and measuring the performance of supply chain change initiatives.
Keys to supply chain change management success:
- Identify change barriers and tailor change activities accordingly.
- Avoid delegating change management to other roles; CSCOs not being actively involved can lead to the supply chain team being disengaged.
- Set experience-based change metrics that focus on the employee experience to build trust and adoption.