Gartner strives to meet the highest standards for accuracy and thoroughness in our research and editorial coverage. When oversights occur, however, we will list them below.
Gartner strives to meet the highest standards for accuracy and thoroughness in our research and editorial coverage. When oversights occur, however, we will list them below.
23 December 2024
Outside Counsel Performance Evaluation Diagnostic (G00722649) has been retired from gartner.com.
Market Guide for U.S. Healthcare Payers’ Core Administrative Processing Solutions (G00801454) has been republished. Two revisions have been made in Table 3. HealthAxis’s product AxisCore was corrected to AxisConnect. Vendor Vee Technologies was amended to Vee Healthtek. An updated version of this document is now available on Gartner.com.
20 December 2024
Benchmark Your People Analytics Function With Gartner’s 2025 Report (G00822147) was revised to correct the source line for Figure 5. The correct source for the data is the 2024 Gartner Talent Analytics Leader Survey. An updated version is now available on gartner.com.
Market Guide for Fraud Detection in Banking Payments (G00811420) was revised 20 December 2024 to correct the vendor names for Bottomline and LexisNexis Risk Solutions, and to update iuvity’s HQ to the U.S. and SymphonyAI’s product to NetReveal Payment Fraud Prevention. An updated version of the document is now available on gartner.com.
19 December 2024
Market Guide for Site Reliability Engineering Tooling (G00818313) was revised to correct the name of the ServiceNow product in Table 1 to Service Reliability Management (from Site Reliability Operations). The revised document is now available on gartner.com.
Market Guide for Backup as a Service (G00797860) has been republished. Keepit’s entry in Table 1, column B was updated to reflect that the vendor no longer offers Keepit PRO Desktop and PRO Server.
18 December 2024
Crafting the Right Role for Finance in AI Initiatives (G00817953) has been republished to amend Figure 5. The “No” and “Yes” options on the bottom right corner have been switched so that “No” leads to “Finance AI role 3” and “Yes” leads to “Finance AI role 2. An updated version of this document is now available on gartner.com.
17 December 2024
Is Light IGA Right for You? (G00818505) has been republished to correct the omission of NEXIS 4 in Table 3. An updated version of this document is now available on Gartner.com.
Critical Capabilities for Collaborative Work Management (G00807295)has been republished to align the text in the vendor writeup for Asana more accurately with the graphics, so that both reflect its position as second highest in team objectives and key results (OKRs. The updated version of this document is now available on gartner.com.
Toolkit: CIO Executive Leadership Role Effectiveness Assessment (G00819138) has been permanently retracted because it did not meet Gartner’s quality standards.
16 December 2024
Toolkit: Expeditors for Performing a Business Impact Analysis (G00809718) was revised to adjust the validation settings in the "Expeditors for Performing a BIA: Full Version" tool. The revised document is now available on gartner.com.
13 December 2024
4Q24 Emerging Risk Report (G0082441) has been revised to replace slide 4 of the presentation. An updated version of this document is now available on Gartner.com.
12 December 2024
Cybersecurity Controls Assessment (G00823251) has been republished. Figure 1 has been updated in the following domains: Governance, IAM, Third-Party Risk, Application Security and Business Continuity. The downloadable Excel file “Cybersecurity Controls Assessment, Edition 1 Planning Guide” has also been updated on its Domain Map tab to align with updates to Figure 1. The detailed control groups for NIST Cybersecurity Framework (1.1) have been corrected to 108 subcategories. An updated version of this document is now available on gartner.com.
10 December 2024
Tool: A CMO’s Guide to Integrating Marketing and Communication (G00817399) was temporarily retracted while we review the content.
A CMO’s Guide to Integrating Marketing and Communications (G00782702) was temporarily retracted while we review the content.
9 December 2024
Market Guide for Software Asset Management Tools (G00803823) has been updated to categorize vendor HCLSoftware under the ‘SAM tools for hybrid environments’ column in Table 2. The revised document is now available on gartner.com
Predicts 2024: AI Will Change Customer Acquisition for Tech CEOs (G00 813173) was revised to clarify the annual enterprise revenue ranges of respondents referred to from the 2024 Gartner Tech Marketing Benchmarks Survey as being $10 million to $50 million. The report was also updated to highlight that survey respondents reported increasing their marketing technology investments in 2024 as a result of GenAI, as opposed to average martech spend declining compared to 2022. The updated report is now available on gartner.com.
6 December 2024
Toolkit: Country Options for the Global Sourcing of IT Services (G00801986) has been republished. The Country Options for the Global Sourcing of IT Services presentation has been revised to align with the Analysis Kit for Global Sourcing of IT Services 2024.
4 December 2024
Size the Market Opportunity for On-Premises Distributed Cloud (G00820389) was revised to correct the TAM value for the data center-level solution to $1.79 billion in the “Example: Measuring the TAM” section of the document to align with Figure 2. An updated version of the document is now available on gartner.com.
2025 CIO Agenda: Top Priorities and Technology Plans for Oil and Gas (G00820399) has been republished. The research has been updated to correct the placement of data point 13% and data point 34% that were transposed on Slide 7. An updated version of this document is now available on gartner.com.”
3 December 2024
Quick Answer: What Are the Key Steps to Transition From EDR to XDR? (G00819777) was revised to update Figure 1. The revised document is now available on gartner.com.
Market Guide for Software Asset Management Tools (G00803823) has been republished. Matrix42’s vendor write-up was corrected to note that its SAM product covers the vendor Microsoft, not Microsoft 365 and Intune.
2 December 2024
Leadership Vision for 2024: Midsize Enterprise CIO (G00794332) was republished on 2 December. Slide 16 of the presentation was updated to correctly show the distribution of IT spend among run, grow and transform. An updated version of the document is now available on gartner.com.
27 November 2024
AI Leaders’ Roles and Skills, Worldwide, 2024 (G00821675) has been temporarily retracted while we make updates.
Market Guide for Fourth-Party Logistics (4PL) (G00803025) has been republished to update the name of one of the representative 4PL vendors in Table 3 from DHL Group to DHL and to change DHL’s product name from MYDHLi to MySupplyChain. The updated version of this document is now available on gartner.com.
25 November 2024
Forecast Analysis: Consulting Services, Worldwide (G00808451) has been republished to include the correct Figure 6: CEOs and Senior Business Executives’ View on Environmental Sustainability. An updated version of the document is now available on gartner.com.
22 November 2024
Market Guide for Integrated Workplace Management Systems (G00778208) was revised to specify the research context for representative vendors and vendor selection. The revised text articulates the request for vendors to identify the functional capabilities which are supported by their products. An updated version of this Market Guide is now available on gartner.com.
20 November 2024
Market Guide for Digital Banking Multichannel Solutions (G00800822) has been republished. The name of Tata Consultancy Services’ solution has been corrected in Table 1. An updated version of this document is now available on Gartner.com.
19 November 2024
Market Guide for User Authentication (G00801455) has been republished. SecureAuth’s product has been changed from “Arculix” to “Workforce Solution,” “Customer Solution,” and “Passwordless Solution” to reflect the current status of its product lines. An updated version of this document is now available on Gartner.com.
18 November 2024
Magic Quadrant for Financial Planning (G00806758) has been republished to correct Vena’s customer support terms. An updated version is now available on gartner.com.
15 November 2024
The Gartner Healthcare Supply Chain Top 25 for 2024 (G00822818) has been republished. We have updated the names of Intermountain Health and Rush University System for Health, along with InUrban Strategies and Tullman Community Ventures. An updated version of this document is now available on gartner.com.
14 November 2024
Supply Chain Brief: Prepare for EU Deforestation Regulation to Reduce Disruptions (G00812721 ) has been republished. We have updated this document to reflect the EU Parliament's change to the date when the EU Deforestation Regulation (EUDR) is scheduled to go into force, and we have updated the EUDR risk index. An updated version of this document is now available on gartner.com.
Survey Analysis: 2024 Benchmarks to Manage the Recruiting Function (G00820775) has been republished to update Slide 16 to reflect a method consistent with previous reporting of this metric. An updated version is now available on gartner.com.
11 November 2024
Market Guide for Data Masking and Synthetic Data (G00787177) has been republished to correct the name of TCS’s offering in Table 1. An updated version of the document is now available on gartner.com.”
8 November 2024
Is Light IGA Right for You? (G00818505) has been republished. In Table 3, Authomize has been changed to Delinea and Security Weaver has been removed, to accurately reflect post-acquisition status. An updated version of this document is now available on Gartner.com.
Case Study: Zero-Based Organization Redesign (HSBC) (G00795820) has been republished to update the company name, revenue and number of employees at HSBC, Wealth & Personal Banking. We also updated the final quotation in the Results section. An updated version is now available on gartner.com.
Forecast Alert: IT Spending, Worldwide, 3Q24 Update (G00809695) has been republished. Data systems spending was changed in the key takeaways section. An updated version of this document is now available on Gartner.com.
Boost Revenue Growth With Marketing and Sales Collaboration (G00807604) was revised to remove duplicate information in Table 1. The activity "Developing messaging for demand generation and lead management" only appears under the column of activities significantly linked to commercial outcomes. An updated version is now available on gartner.com.
4 November 2024
Magic Quadrant for Custom Software Development Services (G00806397) has been republished to amend the vendor write-up for Hexaware to make it clear that it is a pure-play provider. An updated version of this document is now available on Gartner.com.
30 October 2024
Case Study: Zero-Based Organization Redesign (HSBC) (G00795820) has been republished to update the revenue and number of employees at HSBC globally. An updated version is now available on gartner.com.
21 October 2024
AI Technology Sandwich: A Conceptual Framework for Executing AI (G00822907) was republished on 21 October 2024 to correct an error. The percentages for BYOAI and Embedded AI had been transposed on Slide 7 of the presentation. An updated version of this document is now available on gartner.com.
18 October 2024
Magic Quadrant for Service Orchestration and Automation Platforms (G00808511) has been republished. We revised Broadcom's product name to Automation Analytics & Intelligence. An updated version of this document is now available on gartner.com.
Evaluate Technology Vendor Opportunities in APAC Manufacturing (G00812440) has been republished. The presentation slides deck has been updated with up-to-date data and to better align the content with Gartner’s best practice advice.
17 October 2024
Tool: Vendor Identification for Regulatory Intelligence Solutions (G00820620) has been republished to correct OneTrust’s Functional Coverage and Hosting Options details. An updated version is now available on gartner.com.
15 October 2024
Market Guide for Event Brokers (G00803122) has been republished to include DataStax’s Luna Streaming in Table 1. An updated version of the document is now available on gartner.com.
10 October 2024
Magic Quadrant for SaaS P&C Insurance Core Platforms, North America (G00806423) has been temporarily retracted due to a technical issue with the interactive Magic Quadrant.
9 October 2024
Magic Quadrant for File and Object Storage Platforms (G00805183 ) has been republished. We revised text in a caution lead-in for vendor Pure Storage, changing it to 'Limited ransomware detection.'" An updated version of this document is now available on gartner.com.
7 October 2024
Trends in Cyber-Risk Quantification — Use Cases, Drivers and Benefits (G00818785) was republished on 7 October. The infographic was updated to specify that NIST is a framework within which FAIR is leveraged for risk quantification. An updated version of the document is now available on gartner.com.
4 October 2024
Magic Quadrant for SD-WAN (G00803425) has been republished to correct the Inclusion and Exclusion Criteria section. An updated version of the document is now available on gartner.com.
1 October 2024
General Counsel Effectiveness Diagnostic (G00812577) has been republished to add a download of the survey questions. An updated version is now available on gartner.com.
Use-Case Comparison for Generative AI: A CIO’s Guide to Emerging Opportunities in 14 Industries (G00821323) has been republished. One of the Use-Case Comparisons this ATV summarizes (Public Safety) was republished to fix Figure 1, which is reproduced in the presentation attached to this ATV. In that figure, incorrect data was used for the “Real-time multilingual 911” use case, and the data for numerous other use cases was incorrectly labeled.
Critical Capabilities for SD-WAN (G00803591) has been republished to clarify vendor inclusion information in the Inclusion Criteria section. An updated version of the document is now available on gartner.com.
30 September 2024
Generative AI Use-Case Comparison for Public Safety (G00812355) has been republished. In Figures 1 and 2, incorrect data was used for the “Real-time multilingual 911” use case, and the data for numerous other use cases was incorrectly labeled. Figures 1 and 2 have been corrected. No text within the document was affected, and Gartner’s assessment of the various use cases as reflected within the document’s text is unchanged.
26 September 2024
How to Create a Business-Driven Data and Analytics Strategy (G00821182) has been republished. References to "IT Score for Data and Analytics" are corrected and replaced with "Data and Analytics Maturity Score for CDAOs" throughout the research. This is also reflected in the replacement of Figure 5 and in the Related Research link to Data and Analytics Maturity Score for CDAOs below Figure 5. An updated version of this document is now available on Gartner.com.
25 September 2024
Maverick Research: In the Digital World, Data Will Be Traded Like Stocks (G00775479) has been republished. The Canadian Government is no longer developing the Canadian Digital Exchange Platform, so all references to the platform have been removed. An updated version of this document is now available on gartner.com.
24 September 2024
Forecast: Enterprise IT Spending by Vertical Industry Market, Worldwide, 2022-2028, 2Q24 Update (G00808841) has been republished. The downloadable Excel file has been updated to correct the pivot table format, ensuring all filters are now set to "All." An updated version of this document is now available on gartner.com.
Midmarket Context: Magic Quadrant for Warehouse Management Systems (G00817187) has been republished to clarify that Unicommerce is integrated with more than 250 marketplaces, mobile and ecommerce ecosystem players, ERP providers, logistics providers, and point-of-sale systems, and that it has a presence in Singapore; Jakarta, Indonesia; Saudi Arabia; and Dubai, UAE. The updated version of this document is now available on gartner.com.
20 September 2024
Cloud-Native Platforms Require Infrastructure Platform Engineering (G00799937) has been republished. The footnote in Figure 1 has been updated to AKS = Azure Kubernetes Service.
19 September 2024
Industrial Manufacturing Inventory Trends (G00809977) was republished on 19 September. Figure 1 and the graphic in slide 6 of the attached slideshow were updated to include the median normalized inventory value for 2H23. An updated version of this document is now available on gartner.com.
Critical Capabilities for Sales Force Automation Platforms (G00802156) was republished on 19 September. The name of one of the Critical Capabilities was corrected to Mobile, Voice Assistants and Bots. An updated version of this document is now available on gartner.com.
18 September 2024
Case Study: Drive Bottom-Up Technology Innovation (Autodesk) (G00818033) has been republished. Balaji Ramaswamy’s title has been changed to Vice President of Enterprise Cloud Engineering and Experience (ECEE) at Autodesk. An updated version of this document is now available on gartner.com.
Vendor Rating: Fujitsu (G00801208) was revised in the Corporate Viability section to clarify that Fujitsu liquidated only part of its North American business. The revised document is now available on gartner.com.
13 September 2024
How to Demonstrate the Impact of Self-Service on Cost Reduction (G00815649) has been republished. Figure 1 has been modified to more accurately represent the flow of the self-service metric hierarchy. The base of the pyramid now reads "Tactical measures" instead of "Team and individual performance rep metrics." An updated version of this document is now available on gartner.com.
12 September 2024
Market Guide for Quality Management System Software (G00792849) has been republished. We have updated the Representative Vendors table to include the full name of vendor Fabasoft Approve, the full name of Fabasoft Approve's product and have added an additional industry that Fabasoft Approve serves, which was previously omitted. The updated table now accurately reflects Fabasoft Approve's name, its product name, "Approve on Fabasoft PROCECO," and includes its expanded coverage in the chemical industry. An updated version of this document is now available on gartner.com.
Magic Quadrant for Service Orchestration and Automation Platforms (G00808511) has been republished. We have corrected the name for the vendor Redwood Software. An updated version of this document is now available on gartner.com.
Quick Answer: What Is an AI Leader? (G00812732) has been republished. We have updated Table 1 to correct the RACI label for I&O leaders in the Test AI Solutions category. The label was changed from "A" for accountable to "C" for consulted. An updated version of this document is now available on gartner.com.
Emerging Tech Impact Radar: Compute and Storage (G00798124) was republished to remove the vendor name “Cyxtera” from the list of vendors of bare metal as a service and replace it with Centersquare. The updated report is now available on gartner.com.
11 September, 2024
Getting Ready for the EU AI Act, Phase 1: Discover & Catalog (G00809328) has been republished to update the dates in Figure 2 based on the official publication of the EU AI Act. An updated version of this document is now available on gartner.com.
10 September 2024
2024 Holiday Marketing Guide (G00815203) was revised to correct and update the survey data presented in Figure 2 (When Consumers Start Winter Holiday Shopping). The data for October was removed to simplify the bar graph, and the y-axis was corrected to reflect the new range of percentages. All related body text was adjusted accordingly. An updated version is now available on gartner.com.
9 September 2024
How to Plan and Budget for Your HR Technology Investments (G00810954) has been revised to replace all use of the terms “opex” and “capex” to “ongoing” and “one-time." The revised document is now available on gartner.com.
6 September 2024
A CMO’s Guide to Implementing Generative AI (G00811882) has been republished to update data labels for types of challenges in Figure 1. An updated version is now available on gartner.com.
5 September 2024
Market Share Analysis: Digital Commerce, Worldwide, 2023 (G00808626) was revised to reflect the correct ranking of two vendors. An updated version of this document is now available on gartner.com.
4 September 2024
Magic Quadrant for Public Cloud IT Transformation Services (G00800968) has been republished. We clarified that Virtusa’s 2023 fiscal year total revenue of $1.8 billion was an estimate. We updated the previously quoted total revenue growth for HCLTech with a specific percentage figure for calendar year PCITS revenue growth of 18.5%. An updated version of this document is now available on gartner.com.
Market Guide for Security Threat Intelligence Products and Services (G00794923) has been republished to:
The revised document is now available on gartner.com
How CIOs Can Influence C-Suite Perceptions on Generative AI (G00814380) has been republished. Figure 4 has been updated to represent data accurately. An updated version of this document is now available on gartner.com.
3 September 2024
In IAM Hygiene: Laying the Groundwork Through Continuous Discovery (G00793925) presentation of “Wing Security” was corrected. The revised document is now available on gartner.com.
Cybersecurity Controls Assessment (G00805197) has been republished. The second edition of the tool has been updated to include the CIS 18 v.8.1 framework, and Figure 3 has been updated to reflect that. Figure 4 has also been updated to reflect the changes in the CCA2 to capabilities and domains. An updated version of this document is now available on gartner.com.
Market Guide for Retail Assortment Management Applications: Short Life Cycle Products (G00783095) has been republished to amend Nextail’s entry in the Representative Vendors section. We have corrected Nextail’s product name from “Buying & Reorder” to “Assortment Planning Software.” An updated version of this document is now available on gartner.com.
4 Customer Insights to Improve the Service Experience (G00812731) has been republished to update the colors of Figure 8 and to add data to Figure 11. An updated version is now available on gartner.com.
2 September 2024
Guide to Influencing Key Stakeholders (806462) has been republished to update the Problem Solver characteristic on slide 7 to:
The revised document is now available on gartner.com
29 August 2024
What to Include in ERM Frameworks, Policies, Charters and More (G00818160) has been republished to switch the labels on the sides of the pyramid. An updated version is now available on gartner.com.
Hype Cycle for Data, Analytics and AI in China, 2024 (G00800640) has been republished. The “Data Middle Office” innovation’s position on the Hype Cycle has been corrected. An updated version of this document is now available on gartner.com.
28 August 2024
Emerging Tech: Drive ROI With Increased Strategic Investments (802303) has been republished to fix the legend in Figure 3 (Sales Allocation in ET). An updated version of the document is now available on gartner.com.
27 August 2024
Emerging Tech: AI Marketplaces Boost AI Adoption, Innovation and Collaboration (G00809393) has been updated. We have updated the language in the paragraph immediately preceding Figure 3. An updated version of this document is now available on gartner.com.
Market Guide for Identity Governance and Administration (G00815279) has been republished. The IGA product listed in Table 1 for Saviynt has been corrected to appear as “Saviynt Identity Cloud.” An updated version of this document is now available on gartner.com.
26 August 2024
Innovation Insight: China-Based Infrastructure Software Fulfills Buy-Local Demand (G00810024) was republished on 26 August. The definition of infrastructure software was revised and expanded for greater accuracy. An updated version of this document is now available on gartner.com.
21 August 2024
Tool: Communication Styles Diagnostic for CFOs (G00818073) has been republished. The downloadable Excel file has been updated to correct an error that caused the communication styles diagnostic tool to always display “Driver” as the result, regardless of the selected answers. Users can now receive accurate results based on their inputs. An updated version of this document is now available on gartner.com.
20 August 2024
GenAI Trends Disrupting Technology Markets (G00791364) has been republished to correct the data labels in Figure 1. An updated version of this document is now available on gartner.com.
Market Guide for Quality Management System Software (G00792849) has been republished. We have updated the Representative Vendors table to include industries covered by a vendor which were previously omitted. An updated version of this document is now available on gartner.com.
19 August 2024
Hype Cycle for ICT in China, 2024 (G00813692) has been republished. The position of data middle office has been corrected to appear further along the Hype Cycle, at the end of the trough. An updated version of this document is now available on gartner.com.
Market Guide for Digital Banking Platforms (G00773451) has been republished. The vendor name “Intellect Global Consumer Banking” was corrected to “Intellect Design.”
16 August 2024
Market Share Analysis: Integration Platform as a Service, Worldwide, 2023 (G00808633) has been republished to update the forecast size of the iPaaS market to cross $17 billion in 2028, as per the Forecast: Enterprise Infrastructure Software, Worldwide, 2022-2028, 2Q24 update. An updated version of the document is now available on gartner.com.
13 August 2024
Vendor Rating: Wipro (G00811681) has been republished. An incorrect version of Figure 1 was inadvertently published. An updated version of this document is now available on gartner.com.
Tool: EU Whistleblower Directive Overview (G00799197) has been retired from gartner.com.
3 Finance AI Investment and Spend Trends for CFOs (G00810706 ) has been revised to reverse the positions of Figures 1 and 3 and revise the title of Figure 1 to describe the figure more accurately. The revised document is now available on gartner.com.
9 August 2024
Market Guide for Revenue Enablement Platforms (G00800729) was revised to correct the vendor line item for Pitcher, in Table 1 (“Percentage of Vendor Customer Base Using the REP”), following additional external review. An updated version is now available on gartner.com.
7 August 2024
Hype Cycle for Defense, 2024 (G00811147) has been republished. The “Decision Intelligence” innovation has been updated for accuracy. An updated version of this document is now available on gartner.com.
Magic Quadrant for Robotic Process Automation (G00800237) has been republished. An incorrect version of the “Cautions” text for SAP was used. The previously published text incorrectly asserted that SAP Build Process Automation does not offer multiregion or multicould support, and that SAP does not allow customers to control which platform version they use. An updated version of this document is now available on gartner.com.
6 August 2024
3 Trends Impacting the MSE IT Talent Landscape (G00811484) has been revised to change the chart label in Figure 1 to indicate “18% fully remote.” The revised document is now available on gartner.com.
5 August 2024
Market Guide for Interactive Demonstration Applications (G00794423) was revised to remove specific customer count information for a vendor. An updated version of the document is now available on gartner.com.
Market Guide for MES/MOM Implementation Providers (G00763391) has been republished to change the company name from Engineering Industries eXcellence to Engineering Group. An updated version of this document is now available on gartner.com.
Market Guide for Consent and Preference Management (G00781583) has been republished. The profile for vendor Syrenis was inadvertently not appearing in the Vendor Profiles section of the report. An updated version of this document is now available on gartner.com.
Quick Answer: When Do I Replace My Vendor Due to Zero-Day and Undisclosed Vulnerabilities? (G00813380) has been republished with a revised title, summary and answers within the question-answer component. An updated version of this document is now available on gartner.com.
1 August 2024
Strategies for CIOs to Embrace New Quality Productive Forces in China (G00815077) has been updated to properly cite source material in the introduction. An updated version is now available on gartner.com.
31 July 2024
Market Guide for Managed Detection and Response Services, China (G00781024) has been republished to update LogEase’s HQ location in the Representative Vendors table from Shenzhen, Guangdong, China to Beijing, China. The revised document is now available on gartner.com.
Hype Cycle for Digital Commerce, 2024 (G00807597) has been republished. We’ve updated the Drivers for the “Retail Media Networks” innovation based on recent market developments regarding cookie deprecation. An updated version of this document is now available on gartner.com.
Hype Cycle for Privacy, 2024 (G00814149) has been republished. We’ve updated the Drivers for the “Personification” innovation based on recent market developments regarding cookie deprecation. An updated version of this document is now available on gartner.com.
Hype Cycle for Digital Marketing, 2024 (G00813489) has been republished. We’ve updated the Drivers for the “Personification” innovation based on recent market developments regarding cookie deprecation. An updated version of this document is now available on gartner.com.
26 July 2024
Hype Cycle for Generative AI in Banking, 2024 (G00812019) has been republished. The position for Open-Source LLMs has been adjusted closer to the Peak of Inflated Expectations and adjusted its benefit rating to “high.” An updated version of this document is now available on gartner.com.
Hype Cycle for Cloud Platform Services, 2024 (G00809529) has been republished. A draft version of the Hype Cycle graphic was inadvertently published. An updated version of this document is now available on gartner.com.
25 July 2024
Cool Vendors in Enabling Efficient Cloud Operations (G00813522) has been republished. Unikraft rebranded its KraftCloud product to Unikraft Cloud about the time Gartner published this document. We have revised the document to reflect the latest product name. An updated version of this document is now available on gartner.com.
24 July 2024
Case Study: Prioritization and Funding for Fusion Teams and Platforms (G00801985) has been updated to correct Globo’s 2023 revenue from $1.5 billion to $3 billion. An updated version is now available on gartner.com.
Market Opportunity Map: IT Services, Worldwide (G00806430) has been updated. We have added Note 1, which includes information about the Gartner Competitive Index. An updated version of this document is now available on gartner.com.
B2B Service and Support Metrics Benchmark (G00817504) has been republished to replace two downloadable attachments with updated versions: the Full List of Metrics and the Participation Guide. The updated document is now available on gartner.com.
Use Gartner Hype Cycles to Guide Product Strategy and Roadmap Decisions (G00814585) was revised to replace Figure 1 with an updated version. An updated version of this document is now available on gartner.com.
19 July 2024
Market Guide for GTM Data Applications (G00794128) has been republished to update Table 1: Representative Vendors for GTM Data Applications by Tech Stack Connectivity Methods Table to include Native AI Capabilities method for Demandbase. An updated version is now available on gartner.com.
18 July 2024
How to Prevent Integration Technical Debt (G00810855) has been revised and republished to give it a clearer focus and make its recommendations more actionable. Changes have been made to all sections of the document, including the title change to “How to Manage and Reduce Integration Technical Debt.” The figures have also been updated. An updated version of this document is now available on gartner.com.
17 July 2024
Magic Quadrant for Single-Vendor SASE (G00800940) has been revised to update the Market Definition. An updated version of this document is now available on gartner.com.
16 July 2024
The Gartner Supply Chain Top 25 for 2024: Rankings (G00815717) has been republished. Gartner has updated our global Top 25 rankings to correct for an ESG error. This change does not impact the rankings. An updated version of the document is now available on gartner.com.
The Gartner Supply Chain Top 25 for 2024: Insights on Leaders (G00815699) has been republished. Gartner has updated our global Top 25 rankings to correct for an ESG error. This change does not impact the rankings. An updated version of the document is now available on gartner.com.
Market Guide for GTM Data Applications (G00794128) has been republished to update Table 1: Representative Vendors for GTM Data Applications by Tech Stack Connectivity Methods Table to include Browser Extension method for Demandbase. An updated version is now available on gartner.com.
15 July 2024
Forecast: Servers, All Countries, 2022-2028, 2Q24 Update (G00808655) has been republished to correct labels used in tables 1-4 and 2-4. There have been no changes to the actual data itself. An updated version of this document is now available on gartner.com.
12 July 2024
What Are My ERP Sourcing Options as Support for SAP ECC Ends? (G00795147) has been republished to correct some factual errors relating to SAP licensing. In particular, the line “Users moving to RISE with SAP should note that this move will relinquish any on-premises software licenses they hold” is incorrect and has been removed. An updated version is now available on gartner.com.
11 July 2024
Monitoring and Observability for Infrastructure and Applications (G00805339) has been republished. In Table 3 and in the paragraph below it, the storage option “Cortex” has been corrected to appear as “Mimir.” The corrected version of this document is now available on gartner.com.
10 July 2024
Prioritize Generative AI Investments Using Case Examples Across Industries (G00806636) has been updated to correct the sample size in Figures 1, 2 and 3 to 145. An updated version of this document is now available on gartner.com.
Market Guide for Data Observability Tools (G00765184) has been republished. In Table 2, the product name for has been corrected to appear as “Pantomath.” An updated version of this document is now available on gartner.com.
Hype Cycle for APIs, 2024 (G00809980) has been republished. The time to plateau for network monetization APIs has been adjusted to 5-10 years from 10+ years, and it has been repositioned from the Innovation Trigger to the Peak of Inflated Expectations. An updated version of this document is now available on gartner.com.
9 July 2024
Tool: Vendor Identification for RTTVP (G00805882) has been republished. Figure 3 was updated to show that project44 has 20+ vendors in the Brokers industry. An updated version of this document is now available on gartner.com.
Digital IQ: Website and Mobile Marketing Benchmarks for 2024 (G00808061) has been revised to update the time period of the Wealth & Asset Management samples (fourth bullet of the Methodology section). The revised document is now available on gartner.com.
8 July 2024
Hype Cycle for Enterprise Networking, 2024 (G00809572) has been republished. The time to plateau for 5G private mobile networks has been adjusted to 2-5 years from 5-10 years. An updated version of this document is now available on gartner.com.
4 July 2024
Forecast: Services, Worldwide, 2022-2028, 2Q24 Update (G00809029) has been republished to correct the summary text. In the prior version we mistakenly stated that the market size by 2028 would be $2.38 billion. This should be $2.38 trillion. An updated version of this document is now available on gartner.com.
1 July 2024
Market Guide for Materials Informatics Solutions (G00800299) has been republished. The vendor name “Alchemy” has been updated to “Alchemy Cloud.” An updated version of this document is now available on gartner.com.
Magic Quadrant for Communications Platform as a Service (G00802876) has been revised to update the Market Definition. The revised document is now available on gartner.com.
Hype Cycle for User Experience, 2024 (G00808717) has been republished. The Innovation Profile, “Conversational User Interfaces,” was inadvertently excluded from the Hype Cycle. An updated version of this document is now available on gartner.com.
27 June 2024
The Gartner Supply Chain Top 25 for 2024: Rankings (G00815717) has been republished. Gartner has updated our global top 25 rankings, 26-50 rankings, and industry rankings to correct for a rankings error impacting some companies. An updated version of the document is now available on gartner.com.
The Gartner Supply Chain Top 25 for 2024: Insights on Leaders (G00815699) has been republished. Gartner has updated our global top 25 rankings to correct for a rankings error impacting some companies. An updated version of the document is now available on gartner.com.
26 June 2024
Gartner Vendor Revenue Profiles, 2023 Update (G00809428) has been republished to reflect the changes made to Market Share: Outsourced Semiconductor Assembly and Test Service Provider, Worldwide, 2023. An updated version of this document is now available on gartner.com.
Market Guide for Data Observability Tools (G00765184) has been republished. In Table 2, the product name for Informatica has been corrected to appear as “Intelligent Data Management Cloud.” An updated version of this document is now available on gartner.com.
24 June 2024
Market Share: Outsourced Semiconductor Assembly and Test Service Provider, Worldwide, 2023
(G00801420) has been republished. There was an error in the revenues for the years 2022 and 2023 for a few companies in the earlier version of this market share report, due to incorrect currency conversion in the Excel spreadsheet. This has now been fixed, and the data shown for the year 2022 and year 2023 is the corrected 2022 and 2023 revenues for all companies.
21 June 2024
2024 Tech Marketing Benchmarks Survey: Top-Line Insights (G00815514) has been republished. The percentage and revenue labels within the Annual Revenue section of Figure 1 (2024 Technology Marketing Benchmarks Survey Respondent Profile) were corrected. An updated version of this document is now available on gartner.com.
20 June 2024
Monitoring and Observability for Infrastructure and Applications (G00805339) has been republished to make several corrections. In Tables 4, 6 and 7, the vendor Dynatrace has been added and/or its comments text has been corrected to read “A commercial observability platform powered by AI, with an available OTel collector and exporters, in addition to proprietary agents.” In Table 6, the vendor name Logshero has been corrected to Logz.io and the associated comments corrected to state that the multiple log analysis use cases are built on OpenSearch (not Elastic as originally published). The corrected version of this document is now available on gartner.com.
19 June 2024
How to Protect Your Clouds With CSPM, CWPP, CNAPP and CAS (G00785081) was revised to amend the RedSeal row in Table 7. The revised document is now available on gartner.com.
Tool: Semiconductor Spending by Customer, 2023 (G00801207) has been republished to correct the data in Columns K and L in the Historical Data tab. An updated version of the document is now available on gartner.com.
18 June 2024
Ignition Guide to Implementing a Privacy Impact Assessment Process (G00757619) has been republished to correct the Privacy Assessment Threshold tool. Directions have been simplified an overweighting of cloud storage service has been corrected. An updated version is now available on gartner.com.
17 June 2024
Research Foundations: Delivering on the Promise of Self-Service (G00812126) has been republished. Figure 1 has been replaced with a new figure containing data from Gartner’s 2024 State of the Customer Survey. An updated version is now available on gartner.com.
14 June 2024
Voice of the Customer for Sales Force Automation Platforms (G00788925) has been republished. Gartner has added information on changes to review count on the Peer Insights site that relate to the vendor Pipedrive and data contained in the document. An updated version of this document is now available on gartner.com.
11 June 2024
Quick Answer: How to React to Recent SIEM M&A Announcements (G00817407) has been republished to correct the statement “its LogRhythm cloud product would go to end of life on 31 March 2025” to “its LogRhythm Cloud (LRCloud) would go to end of life on 31 March 2025.” A statement about the plan’s impact has also been added. An updated version of this document is now available on gartner.com.
Critical Capabilities for Finance and Accounting Business Process Outsourcing (G00795398) has been revised to update product names and descriptions in the first sentence of the WNS vendor writeup. The revised document is now available on gartner.com.
Understanding the Gartner Vendor Revenue Profile (G00809425) was republished to remove the legend in Figure 1. The updated report is now available on gartner.com.
07 June 2024
Emerging Tech: Market Risk Projection of GenAI on CRM Software (G00804451) has been updated. We have revised this document to clarify that the $597 billion size of the market in 2034 refers to the total CRM market, which includes traditional AI, GenAI and non-AI revenue. We have also corrected minor errors to the calculations of the compound annual growth rates. An updated version of this document is now available on gartner.com.
04 June 2024
Market Share: Services, Worldwide, 2023 (G00808454) has been republished to correct NTT DATA’s verticals revenues and growth rates for all countries for both 2022 and 2023. An updated version of this document is now available on gartner.com.
31 May 2024
Market Share: All Software Markets, Worldwide, 2023 (G00808627) has been republished with revised estimates for Tenable and Other Software Vendors. Tenable’s overall security software revenue has been increased, impacting security subsegment estimates as well. Other Software Vendors estimate have been revised for Networking Software market and select security software subsegments. An updated version of this document is now available on gartner.com.
29 May 2024
Evaluate Technology Vendor Opportunities in APAC Manufacturing (G00812440) has been temporarily retracted to ensure the data is up-to-date and to better align the content with Gartner’s best practice advice. We plan to republish the document with revised data at a future date.
28 May 2024
Market Guide for Network Detection and Response (G00784755) has been republished to correct Table 1, in which the vendor Vectra’s capabilities for the IT and OT Sensors environments have been updated to include coverage for “physical appliances,” not just “virtual.” A revised version of this document is now available on gartner.com.
21 May 2024
A Practical Guide to Demystifying Agile for Finance Leaders (G00810786) was revised to clarify citations for information appearing in the document's opening section and in
Figure 1.
The 2024 Gartner Finance Score is the source for the statement: "14% of finance organizations use Agile development as a regular part of their work on digital initiatives," as well as for the data in Figure 1 representing respondent Group C.
The 2024 Gartner Digital Finance Score is the source for the statement: "Only 9% of finance organizations regularly use “sprints,” short bursts of work that produce working features, as part of their standard practice for working on digital initiatives." An updated version is now available on gartner.com.
20 May 2024
Emerging Tech: Emergence Cycle for Cloud Security (G00809651) was revised to move the sample vendor Protopia from the AI Configuration Monitoring section to the Confidential AI section. An updated version of the document is now available on gartner.com.
17 May 2024
Magic Quadrant for Search and Product Discovery (G00792131) has been republished to update Zoovu’s SaaS S&PD solution from single-tenant to multitenant and its official name to Zoovu Data Platform. An updated version is now available on gartner.com.
Magic Quadrant for Global WAN Services (G00788824) has been republished. In the vendor section for GTT Communications, the third Caution has been clarified. An updated version of this document is now available on gartner.com.
14 May 2024
Magic Quadrant for Cloud AI Developer Services (G00796065) has been republished to amend the three key service areas in the Leaders description from “autoML, language and vision” to “language, vision and tabular” services. These are now consistent with the services listed in the must-have features of the Market Definition. An updated version of this document is now available on gartner.com.
Toolkit: How to Rank and Prioritize Your Use Cases With a Gartner Prism (G00732696) was revised to unlock cells for editing in the spreadsheet template. The revised document is now available on gartner.com.
10 May 2024
Market Share: All Software Markets, Worldwide, 2023 (G00808627) has been republished with changes to Microsoft revenue allocation and Other Software Vendor estimates. Microsoft revenue allocation has been revised at subsegment level for Content Services market, leaving overall revenue unchanged. Other Software Vendors estimate have been revised for select Application Development and IT Operations Management subsegments, and Other Application Software and Other Infrastructure Software markets. An updated version of this document is now available on gartner.com.
9 May 2024
Magic Quadrant for Security Information and Event Management (G00780705) has been republished. In the vendor section for Microsoft, a Caution relating to licensing was erroneously included and has been removed. An updated version of this document is now available on gartner.com.
6 May 2024
Competitive Landscape: CSP Managed Security Services (G00797841) has been republished after a correction to the revenue data for Tata Communications, which was originally listed in Figure 1. As a result of this change, the top five MSS providers by revenue has changed. Specifically, we have removed Tata Communications from the figure and added BT Group in the fifth position. An updated version is now available on gartner.com.
3 May 2024
How Banking and Insurance Are Evolving: Insights From the 2023 Eye on Innovation Awards (G00807910) has been republished. All outcome labels in Figure 2 were incorrectly placed to the corresponding percentages. We have updated the figure to remedy this issue. Additionally, we have updated the one paragraph before and both paragraphs after Figure 2 to account for this change in labeling. An updated version of this document is now available on gartner.com.
5 Key Insights for Third-Party Risk Management Design and Governance (G00790649) was revised to include an updated version of Figure 7. The call-out text articulating the impact of integrating information shared by other functions now accurately reflects the analysis in the text. An updated version is now available on gartner.com.
Competitive Landscape: CSP Managed Security Services (G00797841) has been republished. A vendor was erroneously included in the top five vendors in Figure 1 because an inaccurate revenue amount was used to create the graphic. When corrected, the vendor was no longer in the top five. Figure 1 has been updated accordingly. An updated version of this document is now available on gartner.com.
1 May 2024
Market Guide for Marketing Mix Modeling Solutions (G00775130) has been republished. Circana (IRI) has been modified to Circana (formerly IRI) to better reflect the merger of IRI and NPD. An updated version of this document is now available on gartner.com.
What Retail Banking Leaders Should Know About Customer Behavior (G0804816) has been republished. The image in Figure 2 has been updated to correct the position of the Social media, Visual assistant and Chatbot trend lines to reflect their percentage data points. An updated version of the document is now available on gartner.com.
29 April 2024
Magic Quadrant for Global Industrial IoT Platforms (G00784513) has been republished. In the vendor section for Davra, the last bulleted Strength and the last bulleted Caution were each revised to indicate the correct insight. An updated version of this document is now available on gartner.com.
26 April 2024
Market Share: Outsourced Semiconductor Assembly and Test Service Provider, Worldwide, 2023 (G00801420) has been republished. There was an error in the revenues for the year 2022 for all companies in the earlier version of this market share report, due to a technical glitch in the excel spreadsheet. This has now been fixed, and the data shown for the year 2022 is the corrected 2022 revenues for all companies. An updated version of this document is now available on gartner.com.
Update: Gartner to Revise Manufacturing and Natural Resources and Healthcare and Life Sciences Segmentation (G00798605) was revised to correct the categorization of "Agricultural Products.” Previously placed within the "Food; Beverage and Other Consumer Products Manufacturing" subvertical, it is now correctly positioned within "Construction; Mining and Other Natural Resources.” The updated report is now available on gartner.com.
25 April 2024
How to Turn Corporate Trends Into Manageable Legal Risks (G00805071) was revised to include an updated version of Figure 5. In the figure, we corrected the flowchart such that the Yes/No responses from the Step 2 query ("Does the risk implication impact your strategy?"), and the Yes/No responses to a Step 3 query ("Should legal and compliance own risk oversight?") to accurately correlate with the recommended tasks. An updated version is now available on gartner.com.
24 April 2024
Market Share: Services, Worldwide, 2023 (G00808454) has been republished to correct the sorting function (i.e., “Sort by Prior Year Share” and “Sort by Current Year Share”) in “Market Share Ranking CC” tab. No changes have been made to any of the data in the deliverable. An updated version of this document is now available on gartner.com.
23 April 2024
Market Guide for Retail Unified Price, Promotion and Markdown Optimization Applications — Short Life Cycle (G00777497) has been republished. The vendor name “Aptos (Revionics)” has been updated to “Revionics.” The vendor table has been reordered to reflect this change. An updated version of this document is now available on gartner.com.
18 April 2024
Critical Capabilities for Security Service Edge (G00793393) has been republished to correct an error in the Vendors Added and Dropped section. The name of Cisco Systems’ primary security service edge offering is Cisco Secure Access, not Cisco Secure Connect as originally published. The revised version of this document is now available on gartner.com.
17 April 2024
Vendor Rating: AT&T (G00785510) has been republished to add a missing decimal point in the Technology/Methodology section. Combining business and consumer fiber locations, AT&T increased its total fiber location adds to about 26.4 million locations as of Q3. An updated version of this document is now available on gartner.com.
Market Guide for Network Detection and Response (G00784755) has been republished to correct Table 1, in which the vendor Progress’s capabilities for the OT Sensors environment were originally omitted. These have been updated to include coverage for “physical & virtual appliances.” An updated version of this document is now available on gartner.com.
15 April 2024
Critical Capabilities for Indoor Location Services (G00789056) has been updated. We have amended our write-up of AiRISTA to reflect that this vendor is in the top third for all use cases discussed in this research. An updated version of this document is now available on gartner.com.
10 April 2024
Critical Capabilities for Indoor Location Services (G00789056) has been updated. We have updated our description of CenTrak’s RTLS platform, clarifying that CenTrak has a cloud-based software offering, including Pulse for system monitoring. An updated version of this document is now available on gartner.com.
9 April 2024
Synthetic Data Will Transform How Banks Operate, Innovate and Compete (G00803664) has been republished. References to Nationwide Mutual Insurance have been updated as Nationwide Building Society.
Mitigate Bias From AI in HR Technology (G00799161) was revised to remove a citation concerning the inclusion criteria for organizations participating in ethical AI investment. The original source, World Economic Forum, no longer publicly specifies the parameters of its inclusion/selection process. We have removed this citation to avoid confusion. An updated version is now available on gartner.com.
8 April 2024
Infographic: How Software Engineering Leaders Prepare for Their Next Career Step (G00807133) has been republished after several data points were recalculated to more accurately represent the true percentage of leaders who aspire to advance to a given role category. An updated version of this document is now available on gartner.com.
Tool: Dynamic Sourcing Contract and SOW Tracker (G00807891) has been republished to correct the labels and the number of workbook tools shown in Figure 1. An updated version of this document is now available on gartner.com.
5 April 2024
Market Share: External Controller-Based Storage, All Countries, 4Q23 Update (G00808357) has been republished. CSV file had duplicate data and this has now been corrected. No change is required in the Excel file. An updated version of this document is now available on gartner.com. An updated version of this document is now available on gartner.com.
3 April 2024
Basic Auditing Principles Online Training Course (G00711344) has been retired from g.com.
2 April 2024
Infographic: Augment Supply Chain Technology With Human Expertise (G00797717) has been updated. The data point, “83% of local decision makers make better decisions thanks to human visibility,” was revised to “Local decision makers are 83% more likely to make a good decision thanks to their visibility.” The revised document is now available on gartner.com.
Market Opportunity Map: IT Services, Worldwide (G00806430) has been updated. In Figure 1 (a bubble graph), two bubbles had the same label (“Infrastructure Implementation and Managed Services”). We have relabeled them to “Infrastructure Implementation” and “Infrastructure Managed Services,” respectively. An updated version of this document is now available on gartner.com.
27 March 2024
Market Share: External Controller-Based Storage, All Countries, 4Q23 Update (G00808357) has been republished, reflecting minor revenue changes for SSA. The updated version of this document is now available on gartner.com.
26 March 2024
Market Guide for Community Development, Regulation and Licensing Applications (G00774319) has been republished to correct the list of representative vendors in Table 1. An updated version of this document is now available on gartner.com.
25 March 2024
Healthcare Provider Industry Overview: Kick-Starter for Technology Providers, 2024 (G00804456) has been republished. The attached presentation deck was updated to align with the latest corresponding KI Primer. An updated version of this document is now available on gartner.com.
22 March 2024
Market Share: Servers, All Countries, 4Q23 Update (G00808232) has been republished, reflecting a minor revenue change for RISC servers. The updated version of this document is now available on gartner.com.
18 March 2024
Tool: Roadmap for IT Skills (G00805219) was republished on 18 March. The embedded Excel tool was revised to correct a functionality error. Guidance on how to unlock and view all formulas and sheets has also been added to the instructions page. An updated version of this document is now available on gartner.com.
15 March 2024
Quick Answer: What Is the Level of Adoption of SAP S/4HANA in 4Q23? (G00811524) has been republished. The title of Figure 2 was changed to reflect the content of the figure more accurately. A corrected version of this document is now available on gartner.com.
Market Guide for Core Banking Systems, Middle East and Africa (G00803332) has been republished to correct data in Table 2. An updated version of this document is now available on gartner.com.
14 March 2024
Market Share: Semiconductor Distributors, Worldwide, 2023 (G00801206) has been republished. Revenue estimate for one of the companies, which was inadvertently missed in the earlier version, has now been updated to reflect the latest data. An updated version of this document is now available on gartner.com.
Tips to Bolster Your Disaster Recovery Program (G00804563) has been republished. Figure 3 has been revised to correctly align the subheadings “Disaster recovery” and “High availability” with their respective definitions. An updated version of this document is now available on gartner.com.
Tool: Account Planning Template (G00778042) has been revised to update the Stakeholder Action Plan tab in the spreadsheet tool so that the dropdowns function properly. The revised document is now available on gartner.com.”
13 March 2024
Emerging Tech: Differentiate With an Edge AI Benchmarking Strategy (G00802160) was revised to reflect the updated name of the survey cited and the accompanying methodology statement. An updated version of the document is now available on gartner.com.
Magic Quadrant for Enterprise Wired and Wireless LAN (G00785075) has been republished. The “as of” date in the Magic Quadrant figure has been updated to January 2024. A corrected version of this document is now available on gartner.com.
Emerging Tech: Market Risk Projection of GenAI Application Software (G00797733) was revised to reflect the updated name of the survey cited. An updated version of the document is now available on gartner.com.
What Retail Banking Leaders Should Know About Customer Behavior (G00804816) has been republished. The image in Figure 6 has been updated to correct the title from “Extent of Positive Impact on GenAI on Financial Activities” to “Customer Trust in Providers With Their Private Data.” An updated version of the document is now available on gartner.com.
Emerging Tech Impact Radar: Increase Customer Acquisitions With Multisource Decision Making (G00804773) was revised to reflect the updated name of the survey cited. An updated version of this document is now available on gartner.com.
12 March 2024
Tool: Stakeholder Engagement Plan for Effective Change Management (G00808026) has been updated to remove the optional Communication Styles Assessment. The revised document is now available to view on gartner.com.
Magic Quadrant for Outsourced Digital Workplace Services (G00790155) has been republished. The percentage that DXC Technologies’ ODWS client base shrunk during the evaluation period was incorrect and has been updated. An updated version of this document is now available on gartner.com.
11 March 2023
Insurance Industry Overview: Kick-Starter for Technology Providers, 2024 (G07841080) has been updated so that the last slide in the slide deck aligns with latest Gartner key initiatives. “Industry Market and Technologies” was updated to “Industry Market for Tech Providers” and “Industry Product Planning and Strategy” was updated to “Create Tech Solutions for the Life and P&C Insurance Industries.” Summaries for both key initiatives were also updated to align.
Emerging Tech Impact Radar: 2024 (G00791104), was revised to correct the placement of “Self-supervised learning” in Figure 1. “Self-supervised learning” is now correctly placed in the “6 to 8 Years” band, and the updated report is now available on gartner.com.
9 March 2024
Use Segmentation to Grow Digital Twin Opportunities in Smart Cities (G00766888), was revised to correct the placement of lines in Figure 1 and Figure 2. The updated report is now available on gartner.com.
7 March 2024
Finance Spend and Headcount Key Metrics 2024 (G00793478) has been revised to correct the x and y axes of Figure 3. The revised document is now available on gartner.com.
Mitigate Hybrid Worker Attrition by Fixing Work Friction (G00808940) was republished to amend our fact base. We removed references to a survey that contained imprecise findings. The revised document is now available on gartner.com.
Tool: Data Literacy Personas to Drive Business Outcomes (G00803145) has been republished. The persona in the title of Slide 36 was amended from “Stewards” to “User Roles.” An updated version of this document is now available on gartner.com.
6 March 2024
Gartner Market Share Data: Top 10 Providers by Market Segment, Worldwide, 2022 (G00792796) has been republished to correct the data table, called Top 10 Communications Technology and Services (CTS) Revenue Market Share by Market, 2021-2022 (Millions of U.S. Dollars), in the downloadable Excel file and .csv file. An updated version of this document is now available on gartner.com.
Enterprise Growth and Cost Primer for 2024 (G00802638) has been republished to amend the fact base referenced in the Analysis section. The revised document is now available on gartner.com.
Vendor Guide to the Magic Quadrant for Public Cloud IT Transformation Services (G00798059) has been updated. We have changed the axis label in the Slide 6 graphic from “000” (that is, “thousands of dollars”) to “$M” (that is, “millions of dollars”). On Slide 7, in the breakdown of transformation service spend, we have changed all instances of “million” to “billion.” An updated version of this document is now available on gartner.com.
Gartner Business Quarterly — 4Q23 (G00800572) has been republished to amend the fact base for the article “The Cutting Edge 4Q23” on page 5. The revised document is now available on gartner.com.
05 March 2024
How HR Can Lead in an Unpredictable and Threatening World (G00782130) was republished to update slide 29 in the attached presentation. We removed references to imprecise survey data. A new version of this document is available on gartner.com.
Magic Quadrant for Managed IoT Connectivity Services, Worldwide (G00786935) has been republished. In the vendor section for NTT, Gartner’s estimate of 23.2 million managed IoT connections now refers to 1H23 and not 1H22 as originally stated. An updated version of this document is now available on gartner.com.
L&D Technology Innovations Bullseye 2024 Report (G00804537) has been republished to correct the source line in Figures 1-3, 5-12, 14-15 and 17-18 to read 2023 Gartner Learning Innovations Survey. An updated version is now available on gartner.com.
4 March 2024
How to Activate the Intangible Driver of Capital-Efficient Growth (G00804817) has been permanently retracted due to an insufficient fact base. If you have downloaded this document, please discard it.
Higher Return on Assets Is the New Key to Enterprise Outperformance (G00802509) has been permanently retracted due to an insufficient fact base. If you have downloaded this document, please discard it.
Boost Shareholder Value via a Stretch Target for Return on Assets (G00804913) has been permanently retracted due to an insufficient fact base. If you have downloaded this document, please discard it.
The CFO’s Playbook for Improving Return on Assets (G00802438) has been permanently retracted due to an insufficient fact base. If you have downloaded this document, please discard it.
CFOs Must Prioritize Return on Assets in the New Business Environment (G00796136) has been permanently retracted due to an insufficient fact base. If you have downloaded this document, please discard it.
3 CFO Lessons for Investing in Innovation (G00796187) has been permanently retracted due to an insufficient fact base. If you have downloaded this document, please discard it.
Partner With Finance on Data Valuation Strategy: An Interview With Northwest Bank’s Michael Cappetta (G00804936) has been permanently retracted due to an insufficient fact base. If you have downloaded this document, please discard it.
27 February 2024
Emerging Tech: Mitigate Advanced Persistent Threats in SaaS and Cloud (G00799687) has been updated. We have changed the vendor name “Blue Lava” to “Zyston (Blue Lava)” because Blue Lava was acquired by Zyston in October 2023. An updated version of this document is now available on gartner.com.
Market Guide for Hyperautomation Service Providers (G00780154) has been republished. A vendor was miscategorized in Figure 3. An updated version of this document is now available on gartner.com.
23 February 2024
Maximize Competitiveness in Banking With Behavioral and Data Science (G00769283) has been republished. The research has been updated to better reflect the importance of the newly created chief behavioral economist role and its impact on Qapital’s strategy. An updated version of this document is now available on gartner.com.
20 February 2024
K8s Performance and Optimization Best Practices (G00800720) was republished. This document was republished to ensure the Title and Summary more accurately describe the content. The Title has been updated to “Best Practices to Optimize Kubernetes Performance,” and the reference to “K8s” in the Summary has been updated to “Kubernetes.” The revised document is now available on Gartner.com.
Case Study: Rebrand With Aligned Corporate and Product Messaging (G00805317) has been republished. The PowerPoint presentation in the “Presentation Deck” section was replaced with a PDF of the same presentation. An updated version of this document is now available on gartner.com.
16 February 2024
Toolkit: Prepare Your HR Transformation Change Management Journey (G00796726) has been temporarily retracted. We will notify you when the document has been republished.
Tool: Scorecard for External Manufacturing Service Provider Performance Assessment (G00800627) has been updated with excel formula adjustments to ensure formulas in a previously hidden tab display properly. The revised document is now available on gartner.com
15 February 2024
Market Guide for Influencer Marketing Platforms (G00785517) has been updated to more accurately present affable.ai’s product name. The revised document is now available on gartner.com.
IT Score for CIOs (G00738244) has been republished. The image in Figure 1 has been updated to show the score’s functional activity map objectives and activities. An updated version of the document is now available on gartner.com.
14 February 2024
Best Practices for Assessing Vertical Needs in Generative AI Solution Decisions (G00800540) has been republished to swap the positions of the “High” and “Low” labels for “Investment” in Figure 2: Range of Approaches to Generative AI Deployment. The corrected version of this document is now available on gartner.com.
13 February 2024
Decision Point for Selecting the Right DBMS (G00803326) has been republished. A vendor was inadvertently omitted from several of the representative lists of viable databases in the Alternatives section. An updated version of this document is now available on gartner.com.
12 February 2024
Take 3 Critical Steps When Negotiating Microsoft 365 Copilot (G00808773) has been republished to update M365 Copilot price information under the subheading “Confirm the Value You Will Receive in Return for Your Investment.” An updated version of this document is now available on gartner.com.
Financial Services Score for Business Leaders (G00761511) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.
Financial Services Score for Commercial Banking Sales and Marketing Analytics (G00710552) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.
Financial Services Score for Operations (G00710557) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.
Financial Services Score for Operations Automation (G00734069) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.
Financial Services Score for Retail Banking Sales and Marketing Data Analytics (G00710578) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.
9 February 2024
Benchmarks to Assess Your Customer Service Costs (G00801058) has been temporarily retracted from gartner.com to update some incorrectly calculated data. We plan to republish the document with revised data at a future date.
8 February 2024
Emerging Tech Impact Radar: Cloud-Native Platforms (G00778790) has been republished to correct a vendor name. In the Sample Vendors list under the PlatformEngineering heading, we changed the vendor name “Kiratech” to “Krateo” to accurately reflect the company that owns the Krateo product. An updated version of this document is now available on gartner.com.
The Emerging Standards for AI in Finance (G00803959) has been republished. Figure 5 original listed an incorrect n value of 81. The n value should be 53, as 53 respondents provided 81 responses. A clarification was added to the survey question to indicate the multiple responses. An updated version of this document is now available on gartner.com.
2 February 2024
Emerging Tech: Security — Venture Capital Growth Insights for Cyber-Physical System Security (G00781438) has been republished to add a vendor “Loch Technologies” to the sample vendor list. An updated version of this document is now available on gartner.com.
Toolkit: The Dynamic Sourcing Process, Team and Evaluation Model (G00803878) has been revised to remediate a technical issue in the spreadsheet tool “Dynamic Sourcing — The Team.” The revised document is now available on gartner.com.
1 February 2024
Innovation Insight: How Generative AI Is Transforming Data Management Solutions (G00805925) has been republished to correct a vendor name. IBM Labs has been updated in the Representative Vendors section. A new version of this document is available on gartner.com.
31 January 2024
Q23 Prior Authorization: U.S. Healthcare Payer Benchmarks (G00801074) was retitled to more accurately reflect its content.
29 January 2024
CFO and Finance Executive Priorities for 2024 (G00805626) has been republished. The label for the top data bar of Figure 2 has been corrected to read “Developing or Improving Your Talent Strategy for Digital Finance Staff.” An updated version of this document is now available on gartner.com.
26 January 2024
Compare the U.S. CSP B2B Industry-Agnostic and Vertical-Specific Offerings (G00801815) has been temporarily retracted while we complete additional internal review to better align the content with Gartner’s best practice advice.
25 January 2024
Market Guide for Life and P&C Core Systems, APAC (G00767648) has been republished. In Table 1, we corrected Guidewire’s platform to Guidewire InsuranceSuite (P&C). An updated version of this document is now available on gartner.com.
Forecast Analysis: AI PCs and GenAI Smartphones, Worldwide (G00805862) has been republished. For Figures 1, 2, and 3, the y-axis labels have been changed to thousands of units. For Table 1, the measure of units has been changed to thousands. There is no change to the data of both the figures and the table. An updated version of this document is now available on gartner.com.
23 January 2024
Market Opportunity Map: Digital Technology and Business Services, Worldwide (G00792958) has been republished to correct the label for digital business services in the Key Findings section. An updated version of this document is now available on gartner.com.
Tool: SLA Selector for IT Managed Service (G00798547) has been revised to remediate a technical issue in the spreadsheet tool. The revised document is now available on gartner.com.
Tool: Key Account Plan Template (G00779814) has been revised to update the "stakeholder action plan" tab in the spreadsheet tool. The change does not impact any existing formulae in the tool. The revised document is now available on gartner.com.
22 January 2024
Market Guide for Email Marketing (G00774988) has been republished. Acoustic was moved from Table 7 to Table 6 to reflect its status as a midmarket-focused email provider. Acoustic’s product name was also corrected to Acoustic Campaign. An updated version of this document is now available on gartner.com.
18 January 2024
Market Share: Servers, All Countries, 3Q23 Update (G00787843) has been retracted due to a technical error. The same document is now available under this doc code G00808371. Please access by using this link on gartner.com.
The Need for Audit Speed (G00711169) has been retired because the service described is no longer offered to Gartner clients. Please contact your account team for the latest materials related to this topic.
15 January 2024
Vendor Rating: Verizon (G00774732) has been republished to correct the vendor’s overall rating from “Variable” to “Positive,” as presented in the opening section heading. An updated version of this document is now available on gartner.com.
12 January 2024
Semiconductors and Electronics Forecast Database, Worldwide, 4Q23 Update (G00800885) has been republished. CSV file had duplicate data and this has now been corrected. No change is required in the Excel file. An updated version of this document is now available on gartner.com.”
11 January 2024
Innovation Insight: Digital Technologies Driving DEI Outcomes (G00803488) has been republished to remove eMentorConnect from Table 2, as it was acquired by Chronus prepublication. An updated version is now available on gartner.com.
10 January 2024
Market Guide for Energy Management and Optimization Systems (G00779914) has been republished to correct the vendor name Kongsberg Digital in Table 1 in the Representative Vendors section. An updated version of this document is now available on gartner.com.
9 January 2024
Reference Architecture Brief: Stream Data Processing Architecture (G00802493) was republished to correct details in the Architecture Capabilities and Components section of the document. The revised document is now available on gartner.com.
Emerging Tech Impact Radar: Enterprise Software (G00791524) has been republished to reflect the full name of a vendor. Semantic Web Company had been referred to as Semantic Web. An updated version of this document is now available on gartner.com.
8 January 2024
Fraud Risk Assessment Tool (G00711752) was retired from Gartner.com because the tool content is no longer available.
4 January 2024
Market Guide for Supplier Risk Management Solutions (G00773111) has been republished. Table 1 was altered to correctly specify that Oracle offers risk event monitoring; that Dun & Bradstreet’s product mitigates sustainability/ESG risk; EcoVadis’ product mitigates compliance risk; Exiger mitigates financial and cyber risk; SupplierGATEWAY mitigates performance risk; Supply Wisdom mitigates financial, compliance and sustainability/ESG risk, and does not mitigate performance risk; and that Zycus mitigates sustainability/ESG and compliance risk, and offers risk event monitoring. Table 2 was also updated to provide the correct name of SupplyShift’s product. An updated version of this document is now available on gartner.com.
Market Guide for Hyperautomation Service Providers (G00780154) has been republished. The headquarters location for WNS-Vuram was updated. An updated version of this document is now available on gartner.com.
2 January 2024
Forecast Analysis: Digital Business Implementation and Refinement Services, Worldwide (G00795127) has been republished to include the 2023 growth for Figure 1 (Digital Business Implementation and Refinement Services Spending by Segment, Worldwide). An updated version of the document is now available on gartner.com.
2023 Technology Spending Priorities (Asia/Pacific) (G00784120) has been republished to revise the priorities text in the Integration technologies/APIs/API architecture bullet. An updated version of the document is now available on gartner.com.
1 January 2024
Tool: Vendor Identification for Data and Analytics Governance Platforms (G00804391) has been republished. Information about Nephos Technologies, Precisely, Prodago Inc., Profisee, Reltio, Satori and Semarchy was added to the tool. An updated version of this document is now available on gartner.com.
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