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Customer Service Technology: 3 Key Actions to Boost Efficiency
Customer service technology is transforming business strategies, with over 80% of tech buyers regretting "as-a-service" purchases. Prioritizing business needs over vendor-driven solutions is crucial to avoid costly mistakes and ensure alignment with organizational goals.
Download the Gartner Customer Service Technology guide to explore:
- Methods to hold vendors accountable for delivering business value
- Strategies to prioritize business requirements over technology features
- Techniques for collaborative decision-making across business and tech functions
About Customer Service Technology
Customer service leaders frequently encounter challenges in aligning technology investments with business objectives. Prioritizing business needs over vendor-driven solutions is essential to ensure that technology delivers real value. By fostering collaboration among decision-makers and holding vendors accountable, organizations can make informed decisions that enhance customer experiences and drive meaningful business outcomes.
To view a snapshot of valuable technologies supporting high-quality service function access the customer service technology bullseye.