Client Story

Rockwell Automation: Scaling Digital Ambitions

Hear how Head of Core IT Services at Rockwell Automation, Jon Knuston leveraged Gartner insights to deliver results within 90 days of starting a new role, by accelerating digital transformation initiatives and crafting an operating model that aligned with business objectives.

Mission Critical Priority

Upon joining Rockwell Automation, the new to role Infrastructure & IT Operations leader faced  the critical challenge of rapidly scaling infrastructure services to meet business demands. Leading core infrastructure and platform engineering functions, the client needed to assess talent and build a resilient organizational structure at the convergence of platform engineering and infrastructure and IT operations functions. To achieve these priorities, he required a pragmatic operating model that aligned with business objectives and delivered results at scale.

How Gartner helped

Gartner's research was pivotal in assessing talent and building a resilient organizational structure, particularly by integrating Platform Engineering with Infrastructure & IT Operations functions to deliver on advanced automation skills and tools. Outcomes from Gartner's Maturity Assessment tool proved valuable in evaluating their current state, outlining goals and developing a clear roadmap for improvement. Additionally, Gartner's insights on operating models and financial benchmarking tools informed strategic decision making, enabling the development of an operating model that aligned with business objectives. Insights from Gartner experts that specialized in literature around RFP co-creation, proved helpful in accelerating the RFP Creations process and allowed the leader to focus more on execution.

Business impact

  • Scalable Operating Model : Interactions with Gartner experts and insights from benchmarking tools informed the creation of a scalable operational model that aligned with business objectives.
  • Accelerated Program Execution : Migrated 1,000 workloads in six months, doubling the number of sites migrated YOY
  • Effective RFP Co-Creation : Engagements with Gartner experts, who specialize in RFP co-creation were critical in expediting the RFP creation process, saving significant time and effort.
  • Enhanced Strategic Planning : Interactions at Gartner conferences allowed the leadership team to align on strategy, benefiting from intentional peer interactions and access to experts to support invaluable long-term planning.
Industry

Industry

Automation Machinery Manufacturing


Revenue

Revenue

Approx. $9.6 Billion


Employees

Employees

> 30 000

Spatial computing involves integrating technologies to create a new computing paradigm that will unlock a range of consumer and commercial use cases.

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