By 2027, 85% of IT workload placements made before 2022 will be outdated—leaving many organizations struggling to keep pace with business demands.
This roadmap empowers Heads of Infrastructure and IT Operations (I&O) to become proactive partners in digital transformation—fueling innovation, agility, and resilience across the enterprise.
In 2025, infrastructure and operations (I&O) leaders need to cope with unpredictable demand for new services, workforce skills and deficiencies. Plus, they have to address the spiraling levels of technical debt consuming their budget and stifling innovation while at the same time building a highly engaged workforce that must adapt to shifting skills and unexpected demands.
Explore what good infrastructure looks like in 2025 and how to modernize what you currently have.
Evolving business and technical demands compel Infrastructure & IT Operations executives to advance their skills to remain relevant. I&O leaders must adopt innovative strategies that leverage technology advancements to stay ahead and drive impact business outcomes.
In the face of a rapidly shifting technological landscape, infrastructure modernization is not just beneficial but essential for enhancing operational efficiency, reducing costs, and elevating performance capabilities. Navigate your path to infrastructure modernization by leveraging this actionable and easy to use roadmap.
Cloud services (e.g., infrastructure as a service) seem an easy way to address technical debt; however, they don’t fully resolve the challenges and may create new problems. Infrastructure and operations leaders must provide guidance and governance to ensure their migration approaches deliver relief.
Many organizations see their observability costs escalating out of control, spending more than $1 million annually, with an increase by as much as 40% year over year. Join this complimentary Gartner webinar as a Gartner expert advises I&O leaders how to articulate the value of observability and take control of spend while maintaining performance.
How does your organization stack up against your peers when it comes to technology adoption? What technology do you need to deployed in the next 12 to 18 months? Answer these questions with the Gartner Technology Adoption Roadmap that tracks technologies according to their deployment stage, enterprise value and deployment risk.
Gain exclusive insight on the latest trends, receive one-on-one guidance from a Gartner expert, network with a community of your peers and leave ready to tackle your mission-critical priorities.
By 2026, more than 80% of independent software vendors (ISVs) will have embedded GenAI capabilities in their enterprise applications, up from less than 1% today. GenAI will introduce internal impacts (new capabilities within existing tools, new skills needed, etc.) and external impacts (more application updates, increased focus on technical debt, enterprise support requirements, PC hardware changes) on the digital workplace.
I&O leaders responsible for digital workplace services must prepare for rapid changes by assessing GenAI use cases to enhance tools, develop GenAI skills and prompt libraries, ensure human validation of GenAI responses to minimize risks, and adopt modern patching for frequent updates.
Heads of infrastructure and IT operations who are new to role are under pressure to quickly deliver value. Achieve early successes and establish your credibility by taking impactful action on an important, high-profile tactical challenge and building strong connections with direct reports.
In the first 30 days, focus on achieving three goals: secure an early win by solving a significant problem, initiate key activities for ongoing progress on critical challenges, and address leadership obstacles with actions that enhance team cohesion and strategic alignment.
By 2027, platform engineering principles will influence more than 50% of infrastructure and operations technology decisions, which is a substantial increase from less than 20% today.
I&O leaders should drive enterprise transformation by adopting platform engineering principles, integrating design patterns into infrastructure solutions, and forming infrastructure platform teams to enhance value for delivery teams.
Gartner is an objective resource for more than 15,000 enterprises in ~90 countries and territories.
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