Published: 05 August 2025
Summary
AI-enhanced sales force automation platforms streamline seller workflows, automate tasks and provide actionable insights that facilitate buyer-seller interactions. Sales operations leaders should evaluate the 13 vendors against 12 critical capabilities within three use cases to identify the best fit.
Included in Full Research
Strategic Planning Assumptions
- BUSINESSNEXT
- Creatio
- HubSpot
- Microsoft
- monday.com
- Neocrm
- Oracle
- Pega
- Salesforce
- SAP
- SugarCRM
- Vtiger
- Zoho
- Account and Contact Management
- Activity Management
- Opportunity Management
- Guided Selling
- Pipeline and Forecast Management
- Mobile, Voice Assistants and Bots
- Lead Management
- Visualization and Analytics
- Partner Relationship Management
- Platform and Integration
- Collaboration
- Proposal and Quote
- B2B Sales
- B2C Sales
- Indirect/Relationship Sales
Critical Capabilities Methodology