Client Story

Driving Digital Health Transformation and Managing Inflation Risks in Wales

Digital Health and Care Wales, a leading organization within the NHS in Wales, faced the dual challenge of accelerating digital health transformation while managing rising digital infrastructure costs. With a focus on strategic innovation and public sector impact, Digital Health and Care Wales partnered with Gartner for expert guidance and support.

Mission-critical priority

Helen Thomas, CEO of Digital Health and Care Wales, sought Gartner’s support to address the complexities of digital transformation and inflationary pressures in technology costs. The organization aimed to refine its strategic direction, optimize leadership effectiveness, and leverage global insights to inform decision-making and benchmark emerging digital health trends.

How Gartner helped

Provided global insights and strategic guidance to inform the direction of electronic health records and digital health strategies.
Delivered expertise and resources for AI workshops, facilitating collaboration and alignment with broader public sector AI objectives.
Offered research, analyst support, and storytelling tools to help frame narratives and engage both technical and non-technical stakeholders.

Business impact

By leveraging Gartner’s resources, Digital Health and Care Wales was able to:

Mitigate digital inflation risks, resulting in improved cost management for licensing and infrastructure.
Strengthen strategic direction and leadership effectiveness, optimizing team structure and priorities.
Enable informed decision-making by accessing global insights and benchmarking digital health initiatives.

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