Unlock Value from Customer Service Technology

Customer service and support leaders are placing big bets on the power of technology to accelerate business results such as agent efficiency and live contact reduction. These technology investments can make or break a leaders’ strategic goals, and unfortunately, most fall short on expectations and don’t deliver the anticipated ROI. Whether their investments are managed by the business or centrally by IT, service and support leaders need to ensure that their organizations get maximum value from technology. Join this complimentary Gartner customer service and support webinar as Gartner experts show you how to achieve your business goals with technology. You will walk away from this session with answers to your vital questions and recommended actions to help you achieve your goals.

• Discover why service tech investments often fall short and explore management strategies

• Explore case studies of service organizations that significantly boosted tech gains

• Receive advice on aligning stakeholders, managing change, and securing tech talent

Return to this web page to watch the webinar. Contact us at gartnerwebinars@gartner.com with questions about viewing this webinar.