Helsana, a leading Swiss health insurance provider, faced the challenge of optimizing procurement processes and meeting rising customer expectations in a highly regulated environment. To drive agility and efficiency while supporting new strategic initiatives, Helsana turned to Gartner for expert guidance and support.
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Client Story
Helsana Transforms Procurement and Accelerates Vendor Selection
Mission-critical priority
Roman Sauter, Head of Procurement at Helsana, sought support from Gartner to optimize procurement processes and drive agility. The company needed to accelerate vendor selection and align sourcing with strategic initiatives. They also aimed to address cost pressures and rising customer expectations in a highly regulated environment.
How Gartner helped
Gartner provided Helsana with targeted methodologies and practical toolkits, such as Dynamic Sourcing, to streamline procurement and reduce vendor selection timelines. Through peer exchange and analyst engagement, Helsana was able to benchmark its processes, make informed strategic decisions, and leverage negotiation clinics for hands-on contract management. Gartner’s resources and analyst conversations empowered the team to enhance operational efficiency and organizational maturity, ensuring Helsana could adapt quickly to evolving business needs.
Business impact
By leveraging Gartner’s resources, Helsana was able to:
Reduce vendor selection from 6–9 months to just 60 days, accelerating time-to-value for new business initiatives.
Improve cost management and generate greater value for stakeholders through more efficient sourcing.
Enhance organizational maturity, enabling Helsana to deliver agile services and adapt to evolving market demands.
Industry
Banking, Financial Services & Insurance
Employees
< 3,400
