Analyst(s): Chris Laske, Rich Doheny, Mark Cleary
Analyst(s): Chris Laske, Rich Doheny, Mark Cleary
ITSM platforms are rapidly expanding beyond traditional core IT infrastructure library (ITIL) functionality. Increased business model change and speed of delivery have rendered manual, nonadaptive, centralized IT service management practices obsolete. Infrastructure and operations leaders need to modernize services and adopt holistic approaches to service delivery to drive digital technology initiatives.
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