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Gartner Expert
Bern Elliot
Distinguished VP Analyst
Bern Elliot is a Vice President and Distinguished Analyst with Gartner Research. Mr. Elliot has been with Gartner for more than 20 years. His current research focus is artificial intelligence (AI), generative AI (GenAI), conversational solutions and chatbots, natural language processing (NLP) and machine translation.
Previous experience
In Mr. Elliot's previous coverage within Gartner he was a Lead Analyst in the areas of contact center infrastructure and Unified Communications. In his more than 20 years of IT experience prior to Gartner, Mr. Elliot has served in a variety of technical and managerial roles, such as a CTI Architect for three Fortune 100 financial services firms, a contact center strategic assessments specialist for North American and European communications vendors, and a communications systems designer for major computing firms. He has also been Co-Founder and Product Manager with several internet startups. Mr. Elliot was the Founding Chair and Coordinator for several internet messaging and directory standards initiatives, including Voice Profile for Internet Messaging (VPIM).
Professional background
Electronic Messaging Association, Chair for the Internet Standards Group - VPIM, 8 years
MBNA Bank, Senior Contact Center CTI Systems Architect, 1 years
Vanguard Communications, Senior Consultant, 5 years
Areas of coverage
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Artificial Intelligence
Education
M.S., Computer Sciences, University of Massachusetts at Amherst; Master's Thesis topic area: Artificial Intelligence and Machine Learning
Holds patents in the voice groupware area
Worked with Wharton Business School faculty developing models for IT technology adoption
Top Issues That I Help Clients Address
Defining an enterprise approach to artificial intelligence (AI) and generative AI (GenAI).
What are the leading use cases and business cases for GenAI?
How do we develop a voice-based and text-based conversational chatbot self-service strategy?
How is current changes in neural machine translation changing enterprise options?
How is the conversational landscape changing due to GenAI?