Gartner Expert

Dan has close to a decade's worth of experience leading Customer Experience and Service teams within organizations of all sizes.

In 2016 Dan founded his own AI fintech start-up Brevis, developing the product and growing their customer base before selling the business to MindBridge Analytics in 2019.

At MindBridge Dan worked as a Director of Customer Experience, developing their Customer Success strategy in Europe and Australia before taking over to lead their service and knowledge teams working alongside big four clients to deploy global service and support operations.

AI has been central throughout Dan's career, from early work establishing order automation best practices at Philips, to developing his own AI platform at his company Brevis, to eventually leading the support team at MindBridge, the worlds first AI audit platform. At MindBridge Dan led their data governance and business intelligence groups, developing a team of analysts focused on using customer data to improve service strategy and performance. In particular how data, analytics and AI can be utilized to identify and measure customer journeys and behavior leading to the development of proactive service and success strategies and better multi-channel customer experiences.

In addition to his experience with data and analytics, Dan has a strong passion for customer education and knowledge - with a focus on how to improve service and reduce cost through the deployment of high quality self-service educational resources.

Prior to starting his own business Dan began his career working as a Supply Chain analyst at Philips, before going on to lead their UK and Ireland Customer Service teams.

MindBridge Analytics, Director, Customer Experience, 3 years

Brevis, Co-Founder, 3 years

Philips, Customer Service, Manager, 7 years