Piotr Malicki is a senior technology executive with nearly three decades leading global I&O, complex vendor ecosystems, and large-scale transformation programs. He has directed hybrid-cloud and end-user platforms with organisations spanning globally, governed strategic MSP/SI portfolios, and owned enterprise platforms (e.g., ServiceNow, M365) to standardize services and raise SLA performance. He has built and led distributed technical teams (from startup-scale to 100+ FTE hubs), driving operating-model changes, automation, and cost discipline while de-risking run operations.
Common client inquiry questions:
- Using Gartner’s IT Score for I&O, what is our current baseline by domain and the most material gaps?
- What target IT Score should we reach in 12–18 months, and which initiatives close the delta?
- How do our IT Score results benchmark vs. peers, and what does that imply for prioritization?
- How do we link the IT Score heatmap to investments, OKRs, and the technical-debt backlog?
- How should I&O engage stakeholders and internal customers to improve satisfaction and value delivery?
- Which metrics and leading indicators best evidence I&O outcomes tied to business value?
- Which capabilities and non-technical competencies (product mindset, financial acumen, change leadership) must we build?
- What organizational design best fits today’s priorities and near-term strategy?
- What is the optimal staffing and sourcing model for cloud operations?
- What are the most effective approaches to manage and reduce technical debt across platforms?
- What is the most practical approach for I&O to adopt and scale AI responsibly?
- How do we shift I&O from a perceived cost center to a demonstrable creator of business value?
- How can I&O accelerate and support the organization’s digital-transformation objectives?
- How can I&O best support the CIO and broader IT leadership agenda?
Previously heading Infrastructure for Wella Company, Piotr oversaw a global estate and major modernization initiatives, aligning vendor contracts to outcomes and simplifying the platform landscape. Earlier at FootballCo, he established a cloud-first service framework and supplier governance to accelerate delivery and resilience. At the British Council, he led global infrastructure for 200+ offices and scaled a Warsaw delivery center, executing service transitions and migrations that improved reliability and unit economics. Throughout his career, he has repositioned I&O from cost center to value creator by linking roadmaps to business KPIs, transparently evidencing savings, risk reduction, and improved customer experience.
British Council, IT Director - Head of Global IT Infrastructure, 20 years
Footballco, IT Director - Head of Enterprise IT Systems and Operations, 1 years
Wella Company, IT Director - Head of IT Infrastructure, 3 years
I&O Operations Management
Organization Design and Change Management
IT Operations and Cloud Management for Technical Professionals
Head of Infrastructure and IT Operations Leadership
Midsize Enterprise IT Leadership
MBA Information Technology - Kozminski University Warsaw (Poland)
BA Marketing & Management - Warsaw School of Economics (Poland)
Gartner IT Score - Evaluating Maturity of IT Organisation
Restructuring IT Organisation
Addressing Technical Debt
Automation and Monitoring of IT Infrastructure
IT Service Management