Digital Transformation in Retail

Develop the digital capabilities CIOs and retail leaders need to gain an edge in a hypercompetitive market.

Unlock insight for retail digital transformation with Gartner's CIO Agenda

Ninety-one percent of retail IT leaders are prioritizing AI as the top technology to implement by 2026. The CIO Agenda breaks down the top technology investments and objectives for retail leaders, according to 2,400+ CIOs and technology executives across 84 countries.

Network with industry peers and explore the latest Gartner research for retail leaders at our upcoming Gartner IT Symposium/Xpo conferences in Orlando, FL and Barcelona, Spain.

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Explore the three critical priorities for CIOs in the retail industry to accelerate retail digital transformation.

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    Trending insight and tools for retail

    Leverage the work of 2,500 Gartner research and advisory experts supporting retail organizations looking for rapid improvements. Get help making the right strategic decisions so you can drive value across the organization.
    • Top Retail Resources
    • Generative AI in Retail

    Gain insight specifically designed to support retail IT leaders with these resources

    Discover 3 focus areas for CIOs to drive transformation in their industries, and uncover critical steps to accelerate transformation in retail.

    Access more than 250 AI use cases, all tailored to your industry and business needs with Gartner's AI Use Case Insights Tool to help your organization achieve tangible success.

    Explore "An Industry Perspective: How to Set Your Pace in the AI Race" to hear from Gartner industry experts as they explore what a tech sandwich is, why you need to build it and the many strange ways AI agents will change human behavior. 

    Understand the impact, opportunities and risks of generative AI for retail leaders

    Enabling “New Retail” and Business Innovation

    To drive retail digital transformation, Yonghui Superstores created a “new retail” strategy and needed to verify if the strategy could meet current as well as future business needs. Using Gartner research and expert advisors, our client was able to strategically validate the new strategy and create a more flexible IT infrastructure in line with the business goals.

    Related retail resources

    Gartner clients: Log in for a complete suite of actionable insight and tools on retail.

    Research

    Advance Retail Merchandising Sustainability From Pain to Profit

    This research equips retail CIOs with actionable guidance across five major areas to turn merchandising pain points to profit through sustainability initiatives.
    Research

    Use-Case Prism: Generative AI for Retail

    Explore 20 of the most prominent use cases for generative AI in retail against value and feasibility.
    Research

    Create Hyperimmersive Experiences Through Unified Retail Commerce

    CIOs, create a hyperimmersive experience across digital and physical storefronts with customers/associate experiences as key differentiating factors.

    Drive stronger performance on your mission-critical priorities.