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Gartner Expert
Roger Williams
VP Analyst, KI Leader
Roger Williams is a Maverick and creative thinker about technology topics with a unique blend of operational experience, framework knowledge and a relentless focus on improvement. He covers I&O metrics, approaches to managing infrastructure lifecycles and technical debt, CMDB tooling and practices, IT asset management (ITAM) tools and strategies, IT asset discovery and IT service dependency mapping tools, the future of I&O and implications of generative AI for I&O. Mr. Williams' focus is on helping clients get more value from their technology investments now and in the future.
Previous experience
Prior to joining Gartner, Mr. Williams spent over 20 years in IT at Lowe's Home Improvement and Walmart. His interest in how the various elements of IT come together to create business value is reflected by his numerous certifications including ITIL Expert, CGEIT, TOGAF 9.1 (Level 2) and PMP. He is also the author of "Managing in a Service Focused World," part of the itSMF USA Thought Leadership series.
Professional background
Lowe's Companies, IT Project Manager - Continual Service Improvement, 18 years
Walmart, Field Support Analyst, 4 years
Areas of coverage
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Head of I&O People and Organization Leadership
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IT Operations and Cloud Management
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I&O Strategy, Business Value and Cost Optimization
Education
B.S., Computer Engineering, University of Arkansas
Top Issues That I Help Clients Address
Creating an effective configuration management database (CMDB) that drives business value
Harnessing IT asset discovery and IT asset management (ITAM) tools to improve technology value
Using effective methods to manage infrastructure lifecycles and technical debt
Defining and maximizing infrastructure architecture capabilities in support of an I&O strategy
The future of I&O and how to best get ready for it