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Gartner Expert
Simon Bailey
VP Analyst
Simon Bailey is a Research Vice President in Gartner's Supply Chain CSCO Enablers and Industries team. His research coverage focuses on helping clients develop their strategy in areas including customer centricity and ecosystems orchestration.
He is also the lead author of the Gartner Supply Chain Top 25 and has many insights into the practices that help differentiate the world's leading Supply Chains. He also is lead author for Gartner's Supply Chain Strategy Predicts which gathers together Gartner Expert's views on key opportunities and risks that will be facing CSCOs in 3 to 5 years time.
Previous experience
Prior to joining Gartner in 2016, Mr. Bailey was Head of Global Customer Service COE for Unilever leading the development of their customer service capability focusing on e-commerce, international retailers, order-to-cash and on-shelf availability. His career spans over 30 years working in Factories and Head Offices, locally, regionally and globally as an Engineer, Manufacturing Leader, Strategy Director, local and regional Planning, Logistics and Customer Service Director, and Global Head of Customer Service COE.
Professional background
Unilever, Customer Service Director UK&I, 4 years
Unilever, Head of Global Customer Service COE, 4 years
Unilever, Other Operational Supply Chain Roles, 17 years
Areas of coverage
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Supply Chain Transformation
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Supply Chain Leadership
Education
Masters in Manufacturing Systems with Mechanical Engineering (M.Eng.), Bristol University, U.K.
Top Issues That I Help Clients Address
CSCO Supply Chain Strategy Predicts
Establishing ecosystem partnerships
Developing a customer centric supply chain
Top 25
Customer Experience