Client Story

Building a Technology Unit from Scratch

The Ministry for the Ecological Transition and the Demographic Challenge, a key government body in Spain, faced the critical task of building a technology unit from the ground up while shaping its digital transformation and AI strategy. With limited resources and a need for clear direction, the ministry partnered with Gartner for expert guidance and support.

Mission-critical priority

Víctor Balbás Valderrábano, CIO at the Ministry for the Ecological Transition and the Demographic Challenge, sought support from Gartner to build a technology unit from scratch and develop a strategic approach to digital transformation and artificial intelligence. He needed to define a clear technology strategy, prioritize resources, and establish a foundation for long-term success.

How Gartner helped

Provided expert frameworks and practical guidance to define the ministry’s technology strategy and ensure it matched organizational priorities.
Helped the team address early challenges and successfully build a capable technology unit from the ground up.
Supported the development of an AI strategy by clarifying principles, identifying priority use cases, and setting up governance processes.
Gartner’s independent and lateral thinking was a key factor, ensuring objective and innovative guidance.

Business impact

By leveraging Gartner’s resources, the Ministry for the Ecological Transition and the Demographic Challenge was able to:

Established an efficient, adaptable technology unit delivering critical services despite limited resources.
Developed and communicated a clear technology strategy to guide decision-making and show value.
Implemented a strategic AI plan to leverage emerging technologies.

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