Client Story

Creating a Data-Driven Landscape to Bolster Operational Efficiency

Türkiye İş Bankası, a banking institution in Turkey, holds a forward-looking approach that necessitates a robust data strategy, advanced methodologies, cutting-edge technology and skilled professionals to achieve operational excellence. In their pursuit of data driven excellence, Gartner proved to be a valuable partner; offering well-established expertise in data management and technology research.

Mission Critical Priority

İşbank’s foremost priority was to navigate the data-driven landscape which presented them with a myriad of challenges such as stringent compliance and regulatory demands, ensuring the timely delivery, reliability, and accessibility of data, rapid development of new features, handling big volumes of data and automation of data pipelines. To effectively address these challenges, they needed to develop a comprehensive and inclusive strategy.

Moreover, they needed to select appropriate technology infrastructure, enhance employee skill sets, foster a culture of continuous improvement, and cultivate adaptability to respond to ever-evolving challenges and opportunities in the banking industry.

How Gartner helped

While regulations in the banking industry limited İşbank’s immediate adoption of cloud systems, they prioritized readiness for a cloud-centric future. Gartner's expertise in regulatory landscapes and compliance within the banking sector proved invaluable. They drew upon Gartner resources, including strategic and technical documentation, market reports and industry benchmarks.

Through regular analyst sessions, Gartner guided İşbank in reviewing and enhancing their data strategy, management, governance, infrastructure and operational practices. Gartner’s global insights enabled them to benchmark against industry best practices and stay abreast of emerging trends. Gartner's framework helped them assess and refine their data management strategy, select optimal tools, and implement best practices

Business impact

Enhanced customer experiences: By modernizing their data platforms and enhancing observability and operations, İşbank achieved superior customer experiences characterized by reduced execution times and early error detection.
Optimized internal operations: Data-driven insights helped streamline their processes, identify inefficiencies, and expedite the delivery of new analytics features.
Drive innovation: İşbank’s enriched data environment nurtured a culture of innovation, enabling the development of new data-driven products and services that provide a distinct competitive advantage.

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