Gartner Research

4 Practical Techniques for Midsize Enterprise CIOs to Make Outsourcing More Efficient

Through 2025, MSEs buying solutions that utilize intelligent automation (IA) technology when outsourcing have an opportunity to achieve a 55% increase in cost optimization.

Analyst(s): William Maurer, Andrew Miljanovski

Outsourcing serves many purposes for midsize enterprise CIOs, including enabling cost savings, repurposing internal staff and alleviating skills shortages.

CIOs in MSEs looking to optimize outsourcing engagements should:Utilize the pricing model that drives the correct provider behavior to improve solution performance and optimize cost.

  • Employ discounting based upon deal length and number of units to lower and optimize cost.
  • Ensure flexible delivery location modifications to optimize cost and performance.
  • Utilize forward pricing reduction guarantees when signing three-year or greater deals to ensure optimized costs.

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