Gartner Research

Innovation Insight: What Banking CIOs Must Know When Adopting Generative AI

Analyst(s): Jasleen Kaur Sindhu, Agustín Rubini, Moutusi Sau

By 2026, more than 80% of banks will have adopted GenAI, up from current levels of 5%. This exponential growth signifies the potential and remarkable opportunities that generative AI brings to the banking industry. However, it is crucial to acknowledge the existing risks and uncertainties surrounding its full impact on business value. This research equips banking CIOs with valuable insights into the emerging GenAI applications that are becoming increasingly prevalent, while also providing a comprehensive assessment of the associated risks and benefits.

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