Gartner Research

Power & Utilities Trend: Focus AI Pilots on Business Outcomes to Succeed

Analyst(s): Jo-Ann Clynch, Sruthi Nair

Utilities have implemented AI/ML models to improve business and operations for decades across varied use cases, but increased AI-related hype and failing projects are undermining utilities’ faith in AI. CIOs can use this trend to guide creation of new strategies to deliver realistic returns.

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