Gartner Expert

Marko Sillanpaa is a member of the digital workplace team, focusing on enterprise content and its innovative use of AI writing assistants and AI research assistants. His research examines how AI can improve the creation, refinement, and discovery of information, helping knowledge workers draft higher-quality content, accelerate research, and make better use of organizational knowledge. His work spans practical use cases, enterprise AI adoption strategies, and data readiness initiatives. One example is the ReFLECT model, a structured prompting and drafting approach designed to improve the quality and consistency of AI-generated content.

With a foundation in document management, content services, and information governance, Marko brings deep expertise in how organizations create, manage, govern, and reuse information at scale. This background informs his research into the effectiveness of AI assistants, ensuring they are grounded in trusted content, enterprise knowledge, and well-governed data. He has extensive knowledge of both platform solutions and specialized applications supporting a wide range of content, including contracts, employee records, student documents, and engineering files.

Beyond his AI research, Marko explores sci-fi prototyping for organizational transformation. These approaches help organizations envision future ways of working, evaluate emerging technologies, and foster innovation in a rapidly evolving digital workplace.

Previous experience

Professional background