Aaron Fields, CIO at St. Ann’s Community has worked closely with Gartner over the past few years to drive his organization’s mission-critical priorities. With guidance from his Executive Partner, Aaron has turned his IT department into a high-performance team, while evolving IT to be a core business unit.
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Client Story
Demonstrate the Business Value of IT and Drive Technology Priorities
Mission-critical priority
Aaron Fields, CIO at St. Ann’s Community, sought support from Gartner to demonstrate the business value of IT and drive technology priorities that deliver business value.
How Gartner helped
Gartner provided the client with the expert guidance and tools needed to insource their help desk to provide better support to customers.
Business impact
Revamped the customer experience, and increased their Net Promoter Score by 14 points in 6 months.
Industry
Healthcare
Revenue
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